Operations Performance Manager at Linaker supporting critical operational initiatives and driving performance improvements. Focusing on rapid diagnosis, intervention, and transformation in challenging client environments.
About the role
- Operations Manager at an indie board game company overseeing logistics and operations across multiple markets. Responsible for inventory management, order fulfilment, and compliance in shipping logistics.
Responsibilities
- Manage day-to-day relationships with 3PL providers across the UK, US, Germany, and Canada.
- Act as the primary liaison between Operations and Sales teams to ensure alignment on priorities and execution.
- Drive operational efficiencies and continuous improvement through contract negotiations, systems integration, and performance management against agreed SLAs and KPIs.
- Oversee the Shipping Manager and ensure effective coordination of all logistics activities.
- Manage all inbound freight from offshore suppliers into the UK, US, and Germany, ensuring cost efficiency, timeliness, and compliance.
- Process and approve monthly 3PL invoices, identifying opportunities for cost savings and optimisation.
- Manage national retailer orders, including releasing orders in SAP, coordinating with warehouses and sales teams, and ensuring compliance with delivery requirements.
- Ensure the timely and cost-effective movement of all global freight, aligned with agreed budgets and delivery timelines, proactively managing any risks or delays.
- Maintain accurate inventory records across ERP systems and warehouse management systems.
- Identify and flag aged or slow-moving stock to Sales teams to support clearance strategies.
- Manage stock reworks and ensure alignment between SAP and warehouse stock levels.
- Oversee stock takes and cycle counts in collaboration with logistics partners.
- Allocate stock across all channels, including national retailers, independent retailers, ex-works customers, Amazon, and eCommerce, ensuring accurate system allocation.
- Partner closely with Sales teams to manage and track retailer forecasts.
- Monitor changes in demand throughout the year and ensure alignment with allocated stock levels.
- Track order intake against forecast and proactively flag risks or discrepancies.
- Analyse retailer stock levels and sell-through data, comparing performance against forecasts to inform decision-making.
- Review supplier manuals to ensure all products and shipments meet retailer compliance requirements. Ensure 3PL Orders are compliant to avoid retailer chargebacks.
- Manage packaging waste compliance and ensure adherence to relevant regulations.
- Support B-Corp initiatives by providing emissions and carbon footprint data from all 3PL warehouses.
- Utilise SQL, Excel, and Google Sheets to support reporting and data analysis for Operations and Sales teams.
- Provide insights to improve operational efficiency and commercial decision-making.
- Oversee the disposal and rework of damaged products, prioritising reuse and repurposing wherever possible.
- Ensure environmentally responsible recycling and disposal practices where reuse is not viable.
- Manage packaging reduction and plastic-free initiatives in partnership with warehouse operations.
- Provide leadership and development support to the Retail Operations Executive.
- Manage and support the Shipping Manager to ensure high performance and effective delivery of inbound logistics operations.
Requirements
- Proven record of managing an operations team in a similar environment
- Experience managing 3PL providers and international freight
- Strong analytical and problem solving skills
- Commercial awareness with a focus on cost efficiency
- Ability to manage multiple priorities in a fast-paced environment
- Excellent communication and stakeholder management skills
- Experience working with ERPs or other supply chain systems
- Someone who is highly proficient and experienced with Microsoft Office (especially Excel) and Google Workspace (Google Docs, Google Sheets) and Extremely Competent with Google Sheets and Excel: basic formulas, Xlookups, Pivot Tables.
- Someone who loves board games!
Benefits
- £500 holiday bonus & lots of free board games
- Bupa Healthcare plus Employee Assistance Programme - Counseling
- Discounted gym memberships
- Monthly yoga
- Casual dress
- Company events
- Cycle to work scheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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