Start your dual study in IT at GDV Dienstleistungs - GmbH in Hamburg. Gain practical experience in IT systems, infrastructure solutions, and work on real projects.
About the role
- Customer Operations Associate managing customer operations at Forma.ai, a startup optimizing sales compensation processes. Collaborating with customers and internal teams for product and process improvement.
Responsibilities
- Own the ongoing operations for a portfolio of customers (i.e., rule building, process execution, reporting and dashboarding, and product support)
- Create automated reporting (financial, sales performance, incentive compensation) for customers to support process automation and improve business visibility
- Support design projects including analysis, financial modelling, project planning, customer workshops, and presentation/recommendation of findings
- Identify potential opportunities for process improvement in client processes (e.g., process execution, data validation, dashboard updates). Explore new techniques, working models to improve design and improve processes.
- Implement new Forma.ai platform features within your customer portfolio to support continuous improvement and automation
- Build strong working relationships with key customer stakeholders, ensuring our clients realize Forma.ai's full value
- Work with Forma.ai’s Product team to articulate customer feedback and support the development of new product features
- Work with Forma.ai's Engineering team to implement new platform features within your customer portfolio to support continuous improvement and automation
Requirements
- 3+ years of experience in tech implementation, management consulting, or similar quantitative focused role
- Experience in working with large datasets
- Understanding of logical structures of databases and workflows
- Understanding of data architecture and process flows
- Analytical problem-solving ability, organizational, and project management skills
- Ability to take ownership and run projects in a fast-paced and evolving environment
- Understanding of common analytical and presentation tools (i.e., Excel, PowerPoint).
Benefits
- Forma.ai does not use artificial intelligence as part of our recruitment process
- Work well, together.
- Be precise. Be relentless.
- Love our tech. Love our customers.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Operations Analyst supporting cloud environments at Air - tek, a Canadian software company. Responsible for software deployment, environment maintenance, and cross - team collaboration.
Lead Operations for Oncology Field Medical teams at GSK. Focus on compliance, operational excellence, and training within a global biopharma context.
Fraud Operations Director at Viber Data in London. Leading fraud detection systems development using machine learning and working with cross - functional teams.
Process Manager optimizing operations in Partner & Payments for a healthcare startup. Collaborating cross - functionally to improve processes and ensure efficient handling of reimbursement applications.
Commercial Operations Senior Analyst supporting contract creation and documentation at PwC. Collaborating with Sales and Legal teams and developing Power BI dashboards for reporting.
Intern role within Form Bio focusing on product strategy and scientific operations. Conducting market research and supporting cross - functional teams in genetic medicine context.
Digital Customer Specialist supporting Electric Vehicle owners through Electroverse. Providing customer care, technical support, and staying updated with product features.
Senior Business Advisor in Operational Excellence focusing on process improvement and efficiency in Claims. Collaborating with global teams to enhance customer service and deliver innovative solutions.
Operations Coordinator responsible for production and fulfillment tasks at Inizio Engage. Executes various operational duties including program material generation and project management.