Head of Operations driving operational strategy and customer success in SaaS for APAC at Henry Schein One. Leading a team to ensure timely product adoption and operational efficiency.
About the role
- Operations Coordinator responsible for production and fulfillment tasks at Inizio Engage. Executes various operational duties including program material generation and project management.
Responsibilities
- Assist Manager, Fulfillment with overall production and fulfillment operations
- Generate accurate and complete program materials (letters, envelopes, surveys, checks, and all other program components)
- Retrieve proper daily files from various sources and import files into the appropriate client data folders
- Operate all Windows platform-related software (Microsoft Word, Excel, Outlook) and department hardware
- Process all relevant program materials for distribution
- Oversee Fulfillment Associates and/or participate with hands on folding, inserting and sealing all program materials
- Process all mail materials using the postage meter or following other distribution guidelines
- Prepare daily, weekly and monthly activity reports relevant to these programs
- Responsible for the FedEx and UPS process, inventory, and reporting thereof
- Cover or delegate the daily retrieval of business reply and white mail from local Post Office weekday mornings
- Act as backup liaison between Inizio Engage and the US Post Office, Fort Washington
- Monitor printers for paper jams, toner changes, and full output bins
- Follow proper safety procedures when operating equipment and machinery
Requirements
- High School Diploma or equivalent experience
- High attention to detail
- Computer literacy – strong knowledge of Excel, Word, Outlook and Windows
- Able to follow written/verbal directions and instructions
- Must have valid driver’s license
- Able to lift up to 50 pounds
- Use of manual pallet jack as needed
- Possess positive attitude and team spirit
- Diligent work habits
- Flexibility to work on multiple projects simultaneously
Benefits
- Competitive compensation
- Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
- Employee discounts & exclusive promotions
- Recognition programs, contests, and company-wide awards
- Exceptional, collaborative culture
- Best Places to Work in BioPharma (2022, 2023, & 2024)
- Certified Great Place to Work (2022, 2023, 2025)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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