Senior Operations Manager leading operational excellence in Holley Performance Brands' Safety Division. Driving manufacturing performance and ensuring compliance with safety regulations and best practices.
About the role
- Senior Business Advisor in Operational Excellence focusing on process improvement and efficiency in Claims. Collaborating with global teams to enhance customer service and deliver innovative solutions.
Responsibilities
- Reimagine outcome-focused processes, clarify decision points, and lead portfolio-level performance.
- Connect and de-risk: Link initiatives with strong business acumen to identify risks and drive coherent execution
- Lead or contribute to process improvement initiatives from ideation through implementation and control of solutions.
- Optimize claims management models and ways of working to enhance operational efficiency and service quality.
- Build relationships and collaborate with teams and subject-matter experts to assess the current state and define the future state, leveraging a common methodological framework.
- Collect, research, extract, and structure data; perform statistical analyses (basic to advanced) and cost-benefit analyses; compile and synthesize results.
- Propose creative business solutions and develop actionable recommendations; simplify and communicate complex concepts, both verbally and in writing, to stakeholders ranging from front-line teams to senior executives.
- Develop documentation and assets (tools, templates, analyses) to support recommendations and implementation.
- Promote a continuous improvement culture within the organization.
- Facilitate strategic vision workshops to reinvent claims processes, integrating relevant AI use cases to increase efficiency and enhance the customer experience.
- Stay on top of industry trends to propose innovative ideas and solutions
Requirements
- At least 8 years of experience in consulting, analysis, management, or a comparable role
- Lean Six Sigma certification (Green Belt or Black Belt) required
- Experience in the insurance sector; experience in claims is an asset
- Excellent communication skills (verbal and written), including presenting, with the ability to translate complex data and concepts for diverse stakeholders
- Proven analytical skills, strong attention to detail, intellectual curiosity, and a continuous improvement mindset
- Intermediate-to-advanced proficiency with Microsoft Office and data visualization tools (Power BI, Excel, Visio, PowerPoint)
- Process mapping skills (intermediate to advanced); value stream mapping is an asset
- STEM education (science, technology, engineering, mathematics) preferred
- Comfortable with ambiguity.
- Willingness to travel occasionally.
- No Canadian work experience required however must be eligible to work in Canada.
- For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more
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