Hybrid Site IT Engineer

at Ford Motor Company

• Job title: Site IT Engineer
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: High School Diploma
• Tech skills: Android, iOS, Linux, OpenShift
• Location requirements: Hybrid, Dearborn, United States

About the role

• Support IT operations at Dearborn Truck Plant, assisting in vehicle production and technology implementation. Engage with various departments and ensure technology meets productivity goals.

Responsibilities

• Support a multi-shift operation in a manufacturing plant.
• Must be able to work flexible hours in support a multi-shift operation. Requires rotating schedule to support business processes. (Days, nights, and potentially weekends).
• Shift schedule is published in advance on an annual basis.
• Providing technical support and troubleshooting assistance to end-users on the plant floor.
• This includes diagnosing and resolving hardware, software, and network issues, as well as providing training and support to help users effectively utilize technology.
• In addition to your technical expertise, you will also be required to perform physical activities such as moving assets and equipment around the plant. This may involve lifting, carrying, and pushing heavy objects, so you must be physically fit and able to work in a demanding environment.
• To be successful in this role, you should have a strong understanding of IT systems and be comfortable working with a variety of hardware and software applications.
• You must also have excellent communication skills, as you will be working closely with end-users, managers, and other IT professionals to identify and resolve technical issues.
• Provide technical support (IT applications, infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.
• Interface with corporate IT and business owners to prioritize improvement efforts.
• Support plant floor systems/PDO teams in resolving incidents: Provide triage and business continuity plans, support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Network Operations) as necessary.
• Focus on the integration / long term maintenance of applications and hardware.
• Assist plant IT Manager with managing assignments and workload.
• Develop, maintain, and share accurate support documentation.
• Support of local network equipment in a Cisco based environment.
• Support of local applications across both physical and virtual server environments: Windows, Linux, and CAAS.
• Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT platform, software-defined network, Apple iOS devices, and Android-based equipment.
• Overall, this is a challenging and rewarding role that requires a unique blend of technical skills and physical abilities. If you are a motivated and dedicated IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

Requirements

• High School diploma or equivalent
• 2+ years of experience supporting Enterprise IT in areas such as:
• Dell PC’s, Dell Laptops, HP Printers, and HP Server
• Windows server and Windows Active Directory/ADFS
• Server administration; Windows (2012+) or Linux
• Familiar with Cisco routers and switches to include basic staging, troubleshooting and cable installation.
• Experience with Office365.
• Strong written and verbal communication skills
• **Even better, you may have...**
• Bachelor's degree Computer Science, Information Technology or related.
• A strong desire to learn manufacturing operations and business practices from an IT perspective is required.
• A willingness to learn and adapt to new technologies is required.
• Ability to multi-task; managing multiple tasks
• Work efficiently and effectively with diverse, cross-functional teams under stressful circumstances
• Ability to communicate effectively with business users and IT professionals including globally distributed teams.
• The ability to adjust communications appropriately for the audience across all levels of management and technical knowledge.
• Motivated self-starter
• Identifying, investigating, and solving problems without supervision
• Manufacturing experience is preferred, but not required.
• Willing to learn Cisco software-defined architecture (SDA) troubleshooting and implementation.
• Knowledge of Openshift CAAS hosting
• Knowledge of MQTT messaging protocol
• Experience with Android and/or iOS, iPhones, iPads.
• Experience with SharePoint.
• Experience with Office automation, Windows, PC’s & Printers
• Any plant floor automation experience is highly desired (Control systems, PLC’s, etc.)

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.