Operational Resilience Manager at Travelers ensuring compliance with Operational Resilience and DORA regulations. Embedding policies and driving continuous improvement within various business functions.
About the role
- APDM Country Manager driving retail and wholesale growth in automotive sector through distributor management and marketing alignment. Focused on NPS improvement and execution support in Thailand.
Responsibilities
- Drive retail, production and wholesale results with assigned distributors; own weekly forecasts and sales reporting.
- Manage inventory/stock allocation and implement corrective action plans to hit targets.
- Monitor distributor financials and sales KPIs; identify and correct performance gaps.
- Build strong relationships with distributor leadership and visit regularly to support execution.
- Own and resolve distributor escalations; document visit outcomes and agreed actions.
- Support distributor events and local initiatives as needed.
- Align annual marketing plans with APDM Marketing to support ASO/APV and ensure Ford brand standards.
- Drive customer experience and NPS improvement via training and CX coaching.
- Use market and competitor intelligence (including showroom visits) to identify opportunities and recommend actions.
- Run quarterly sales & marketing reviews and translate findings into next‑quarter plans.
Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum 7 years of experience in automotive sales, field operations, or distributor management.
- Strong financial acumen to monitor distributor KPIs, sales performance, and operational gaps.
- Demonstrated ability to build strong relationships with distributor leadership and manage complex escalations.
- Experience in aligning marketing plans with corporate strategy and driving Customer Experience (NPS) improvements.
- Ability to analyze market intelligence and competitor activities to recommend strategic actions.
- Excellent negotiation and communication skills with the ability to influence external partners.
- Willingness to travel frequently to assigned distributor markets for on-site support and reviews.
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