Governance & Risk Lead at Chain IQ responsible for S2C and P2P service delivery excellence. Collaborating closely with internal teams to manage risks and ensure quality compliance.
About the role
- Area Services Manager overseeing service relationships for energy storage projects at Fluence. Driving operational excellence and managing customer relationships with significant travel requirements.
Responsibilities
- Serve as the primary service relationship owner for assigned customers, ensuring clear communication and execution aligned with contractual obligations
- Act as the escalation point for technical issues involving customers and Fluence field technicians
- Support Energy Storage projects across commissioning, operations, and post-COD phases
- Drive and support O&M service performance across key metrics, including safety, financial performance, and maintenance
- Identify operational and technical issues impacting project or service performance and lead resolution efforts using structured problem-solving approaches
- Support and facilitate root cause analysis and management of change activities
- Coordinate proactive and reactive maintenance activities in alignment with asset management strategies
- Manage and coordinate third-party service providers to ensure safe and effective execution of O&M services
- Support the development and deployment of asset management and service strategies for customer assets
- Lead and support technical training efforts for asset owners and third-party service providers
- Partner cross-functionally to support reporting, analytics, and continuous improvement initiatives
Requirements
- Bachelor’s degree required; strong preference for a technical discipline (e.g., Electrical, Mechanical, Civil Engineering, or related STEM field)
- 10+ years of experience within electric utilities or independent power producers (generation, operations, or technical roles)
- Demonstrated experience leading safety initiatives in an operational or field-based environment
- Proven technical troubleshooting and analytical problem-solving skills
- Strong verbal and written communication skills with the ability to engage multiple stakeholder groups
- Experience managing complex customer relationships and issue escalations
- Understanding of financial and business performance considerations related to service delivery
- Willingness and ability to travel up to 50%
- Ability to meet physical requirements associated with site and field support
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work hours
- Professional development opportunities
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