Hybrid Inside Sales Representative

at TechnipFMC

• Job title: Inside Sales Representative
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Stephenville, United States

About the role

• Inside Sales Representative focused on customer service and sales growth for TechnipFMC's Flowline team. Building lasting customer relationships and supporting internal processes in a hybrid work environment.

Responsibilities

• Builds relationships with customers and cultivates accounts into long-term customer alliances and continues to identify and promote opportunities for additional sales within the alliance
• Build and maintain strong relationships with account managers and marketing personnel
• Seeks and identifies business opportunities by interviewing customers
• Contributes to the reduction of inventory through additional sales and recommendations
• Customer interfacing includes requests for quotations, lead times, order placement, expediting, or changes, the building of quotations, and communicating pertinent information proactively back to customers
• Represents customer issues within the internal organization and updates the management team on a routine basis
• Notify respective Account Manager and/or customer of missed deliveries
• Work with planning to realign dates on assigned customer’s order backlog as required to support our customers
• Drives to improve internal processes and eliminate non-value added tasks
• Seeks resolutions and corrective actions when errors occur
• Initiate new part number setups
• Customer order follow-up, including reschedule notification
• Investigate and authorize return material requests
• Investigate and process credit requests
• Calculate pricing on MTO items while maintaining margin guidelines
• Negotiate priority allocations during stock shortages
• Handle customer complaints, including processing Internal Complaint forms and utilizing the Quality Notification System
• Other customer service assignments as requested by management

Requirements

• High School Diploma or GED, required
• Bachelor’s degree OR 3+ years of relevant experience in customer service, sales, or supply chain
• Demonstrated behavior focused on customer success
• Demonstrated ability to work in a Matrix Team Environment
• Solid understanding of internal and external economic factors such as costs, margins, and profit impact of decisions
• Self-motivated, Flexible, detail-oriented, and works with a sense of urgency
• Good written and verbal communication skills
• Good listening skills
• Friendly, enthusiastic and represents the company in a professional manner at all times
• Positive Attitude
• Strong analytical
• Strong PC/Office skills required
• Ability to work in a team environment
• Valid Driver’s License

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements