Customer Service Representative for Coats providing service and support to customers across India. Managing orders, queries, and promoting digital solutions to enhance customer experience.
About the role
- Customer Service Specialist at Vibrant Ingredients delivering customer support through order accuracy and proactive communication. Collaborating across departments to ensure satisfaction and fulfillment of customer needs.
Responsibilities
- Accurately process customer orders, revisions, and changes in accordance with established policies and procedures.
- Serve as the primary point of contact for customers regarding order status, delivery timelines, product availability, and issue resolution.
- Communicate proactively with customers and internal stakeholders regarding delays, changes, or issues with a transparent and solutions-oriented approach.
- Collaborate closely with Sales, Operations, Planning, Quality, and Logistics to ensure timely order fulfillment and customer satisfaction.
- Investigate and resolve customer complaints or discrepancies related to order accuracy, shipments, documentation, or invoicing.
- Maintain accurate and up-to-date customer account records within ERP and order management systems.
- Monitor open orders and shipping reports to track service metrics and identify gaps or delays throughout the order lifecycle.
- Support the development, documentation, and execution of Customer Service Standard Operating Procedures (SOPs).
- Participate in cross-functional initiatives to streamline workflows and enhance the overall customer experience.
- Coordinate fulfillment priorities and escalate risks or challenges as needed to prevent service disruptions.
Requirements
- High school diploma or equivalent required.
- Minimum of 3 years of administrative experience in customer service, supply chain, logistics, or manufacturing/distribution environments.
- Proficiency in Microsoft Outlook, Word, and Excel.
- ERP or Order Management system experience strongly preferred (e.g., SAP, Oracle, Business Central, Great Plains).
- Strong verbal and written communication skills with a customer-first mindset and professional etiquette.
- Solid understanding of numerical concepts, including credits, percentages, and volumes.
- Demonstrated ability to manage multiple priorities, maintain attention to detail, and work effectively in fast-paced environments.
- Team-oriented, adaptable, and service-focused with a collaborative approach across departments.
Benefits
- Generous time off for vacations
- Paid Holidays
- 401(k) with company match
- Tuition reimbursement
- Medical/Dental/Vision
- Health & Wellness programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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