Account Manager responsible for helping restaurant clients maximize delivery performance using AI. Collaborating with cross - functional teams to provide insights and operational support.
About the role
- WEM Partner Manager driving revenue growth through key partnerships at Five9. Collaborating across departments to maximize partner success and sales strategy.
Responsibilities
- Drive resale bookings and revenue through key WEM partnerships.
- Responsible for partner management, reseller contracts, program activities, partner enablement, joint GTM initiatives, and driving revenue growth.
- Align with Five9 Sales and key partner staff on joint customer opportunities, GTM strategy, growth opportunities, and sales pursuits.
- Support special bid pricing and negotiations with partners as required.
- Enable Five9 sales and partner sales teams with cross-training of joint solutions.
- Support execution of Five9 reseller contracts and amendments, SKU creation, financial tracking and other SalesOps efforts.
- Engage with internal/external product and partner marketing staff to produce compelling assets and customer materials.
- Track pipeline for assigned WEM partners and monitor overall activities toward achieving quarterly and annual bookings targets.
Requirements
- 3+ years of Contact Center (CCaaS) and/or AI experience.
- Significant Sales, Marketing and/or Business Development experience and proficiency in engaging with partners.
- Understanding and history with SaaS and/or reseller contracts.
- Strong negotiation skills and ability to manage complex challenges (internal and external).
- Ability to travel 30% of the time for various events, conferences, meetings, etc.
- Excellent presentation and communication skills – virtual and in-person.
- Ability to interface well with sales, product, marketing, and leadership staff.
- Proficiency with standard business management tools (SFDC, Excel, PowerPoint, and other systems).
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment.
- Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability.
- Basic Life Insurance.
- 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
Job title
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Experience level
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Degree requirement
No Education Requirement
Tech skills
Location requirements
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