HR Support Specialist at Five9 delivering HR assistance and guidance for employee inquiries. Collaborating with HR teams to ensure smooth operations and support to diverse employees.
Responsibilities
Serve as the first point of contact for employees and managers for general HR inquiries, including HR policies, procedures, and practices.
Provide guidance and consultation on common HR topics such as leaves, benefits navigation, payroll inquiries, onboarding, offboarding, compensation, internal mobility, and employee data updates.
Collaborate with People Operations to promote self-service HR tools and ensure employees’ access key HR resources.
Ensure timely responses to HR tickets, service requests, and inquiries.
Manage assigned HR requests through the HR service management platform.
Serve as the first point of review for all employee relations and workplace concerns, conducting the initial intake to understand and document the core issues.
Gather relevant information and document cases accurately in the Employee Relations management system.
Assist people leaders to resolve a variety of HR issues, including performance management and accommodation requests, escalating to the People Partner team when necessary.
Provide operational support with People Partners, Centers of Excellence (COEs) and global partners to help deliver seamless human resources processes, programs and insights across the organization.
Requirements
Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
3+ years of experience in Human Resources generalist, HR Operations, or HR support roles
Experience working with a global matrixed team, with understanding of US employment practices. Working knowledge of employment practices in Europe, India and the Philippines is a plus.
Experience working in a service-oriented or shared services environment preferred.
Experience with HR systems such as UKG, FreshService, or similar case management platforms is a plus.
Benefits
Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
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