People Services Support Team Member acting as a first point of contact for HR - related queries. Delivering defined People Services activities in line with business requirements at Heathrow.
About the role
- People Operations Manager at Moonpig Group focusing on delivering seamless employee experiences. Leading the People Operations team to ensure compliance and continuous improvement.
Responsibilities
- Lead and develop the People Operations team, setting clear standards for service quality, accuracy, compliance, and continuous improvement
- Own and optimise People Ops processes to ensure they are simple, scalable, and user-friendly, removing unnecessary complexity
- Establish and maintain strong operational controls and governance to ensure accuracy, risk mitigation, and audit readiness
- Ensure global People Operations meet all legal, regulatory, and internal compliance requirements
- Oversee the end-to-end global payroll process, ensuring accuracy, timely delivery, and robust financial and data controls
- Lead the development, implementation, and review of People policies across the Group
- Manage compensation and benefits processes, ensuring alignment to policy and clear communication
- Own onboarding and offboarding processes, ensuring a consistent and high-quality employee experience
- Manage international mobility, including visa applications and renewals
- Maximise the use of HR systems to streamline workflows, maintain accurate data, and deliver meaningful reporting
- Identify opportunities to leverage AI and technology to improve efficiency and insight
- Develop and maintain People metrics and reporting to support data-led decision making
- Partner with Finance, Legal, Tech, and People teams to ensure aligned and effective delivery
Requirements
- Proven experience in a People Lead or People Operations Manager role
- Strong background in designing and implementing scalable, efficient People processes
- Deep understanding of governance, compliance, and audit readiness within HR
- Expertise across the full employee lifecycle, including onboarding, offboarding, and employee relations
- Experience working in fast-paced, high-growth or international environments
- Hands-on experience managing global payroll processes
- Demonstrated experience leading and developing small teams
- Ability to simplify complexity and create clear, user-friendly solutions
- Strong coaching and mentoring capability
- Excellent organisational, communication, and stakeholder management skills
- Proficiency in HR systems, data management, and reporting
- High attention to detail with a strong focus on accuracy and service quality
- Collaborative and team-oriented approach with the ability to influence across functions
- High integrity with a commitment to confidentiality
- Positive, solutions-focused mindset with resilience in a dynamic environment
Benefits
- Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts.
- Private healthcare (UK), mental health support & dog-friendly offices (London & NL).
- Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working.
- Learning allowances, coaching & development programs.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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