Hybrid Learning & Development Partner

at Five9

• Job title: Learning & Development Partner
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Manila, Philippines

About the role

• Learning & Development Partner managing learning systems and optimizing compliance programs at Five9. Designing impactful global learning experiences in a dynamic and experienced team.

Responsibilities

• Design, develop, and curate onboarding and ongoing learning content, including e-learning (Articulate 360), microlearning, presentations, and resources aligned to business needs.
• Coordinate and deliver new-hire onboarding and orientation sessions, including logistics, scheduling, global calendars, and content updates.
• Support learning programs end-to-end, including project coordination, communications, surveys, and continuous improvement based on learner feedback and effectiveness metrics.
• Support administration of the Learning Hub (LMS/LXP), including system configuration, content management, data integrity, integrations, and vendor coordination.
• Administer and track mandatory compliance training, ensuring timely completion, accurate records, audit readiness, and alignment with Legal, Compliance, and HR requirements.
• Assist in maintaining dashboards and reports to measure learning participation, effectiveness, and compliance, translating data into actionable insights.
• Guide users in accessing plans and role-based pathways, providing guidance on navigating learning platforms and curated content and increasing adoption.
• Support learners and escalate complex issues for employee inquiries, managing support tickets, troubleshooting issues, and partnering with HR, IT, and vendors for resolution.
• Develop and maintain self-service resources (FAQs, job aids, knowledge articles) to improve learner experience and reduce support volume.

Requirements

• Bachelor’s degree preferred required
• 2+ years of HR or Learning and Development experience
• Strong communication and presentation skills, both written and verbal
• Solid understanding of adult learning principles, instructional design methodologies, and training delivery techniques
• Experience with learning management systems (LMS), learning experience systems (LXPs), and e-learning platforms such as Articulate 360 or others
• Strong attention-to-detail, resourcefulness and drive for innovation
• Exceptional time, resource management, and organizational skills
• Ability to prioritize workload and act with appropriate urgency
• Demonstrated ability to work successfully cross functionally
• Able to follow guidance and escalate when needed
• Calm appearance under pressure
• Ability to brainstorm and contribute ideas

Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)