Hybrid Relationship Manager

at Fiserv

• Job title: Relationship Manager
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Toronto, Canada

About the role

• Relationship Manager driving client relationships for Fiserv, enhancing revenues and service delivery while managing a key client portfolio.

Responsibilities

• Act as the primary point of contact and trusted resource for clients, commercial support, marketing and leadership regarding ongoing operations.
• Establish and maintain strong partnerships with clients, aligning with their business objectives through Fiserv solutions.
• Develop and implement strategic plans to generate additional revenue via partnerships and innovative contract structures.
• Identify and develop a pipeline of revenue-generating opportunities to improve profitability and contribution margin.
• Achieve assigned sales targets through contract renewals and cross-selling of products and services, in collaboration with product experts.
• Oversee the daily operational activities of the client portfolio, ensuring consistent service delivery.
• Stay informed of industry and product trends, understand client needs, and promote a positive image of Fiserv.

Requirements

• University degree in business administration or an equivalent combination of professional, academic and military experience.
• More than 10 years of experience in client relationship management, sales and/or account management, including at least 7 years in payments or banking.
• Experience managing and developing relationships with large accounts and implementing cross-functional strategies to drive growth.
• Experience in the financial technology (fintech) sector.
• Fluency in French and English.
• Knowledge of banking operations, credit card processing and merchant payment processing.
• Familiarity with Fiserv systems, including Salesforce or similar eCRM tools.
• Proven experience in sales techniques, negotiation and consultative selling, with a track record of successful results.
• Strong computer skills, including systems related to financial data processing.
• MBA or equivalent degree.

Benefits

• Maintain a healthy work–life balance with paid time off, generous time-off policies (including Recharge & Refuel for eligible employees), and access to a complimentary employee assistance program.
• Prepare for your future with competitive pay, a Fiserv 401(k) savings plan and our employee stock purchase plan.
• Be recognized by your colleagues through the Living Proof program, where you can redeem points for various rewards.
• Prioritize your health with a range of insurance plans (medical, dental, vision, life, disability) and wellness resources through our Fuel Your Life program.
• Advance your career through training, certifications and internal mobility opportunities.
• Join employee resource groups that value our inclusive and diverse culture, where you can share your ideas, perspectives and ambitions.