Hybrid Premier Relationship Manager

at First Entertainment Credit Union

• Job title: Premier Relationship Manager
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $100,000 - $125,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Hollywood, United States

About the role

• Premier Relationship Manager leading the A-List Premier Banking program at First Entertainment Credit Union. Driving strategy, performance, and portfolio growth while managing complex member relationships.

Responsibilities

• Provide strategic leadership and oversight of the A‑List Premier Banking function, driving performance, service excellence, and long-term growth.
• Cultivate, deepen, and manage relationships with high-net-worth members, including select complex portfolios, serving as a trusted financial advisor.
• Engage in targeted outbound calling strategies to the top 15% of the portfolio to drive growth and deepen relationships.
• Leverage advanced problem-solving and analytical skills to research, ideate, and deliver creative solutions to complex challenges.
• Coach, mentor, and develop Premier Relationship Specialists to ensure team success and professional growth.
• Accelerate portfolio expansion through deposit, loan, digital adoption, and share-of-wallet growth initiatives.
• Monitor KPIs, pipelines, and portfolio performance, implementing strategies to achieve growth targets and service benchmarks.
• Actively manage and retain a portfolio of high-net-worth clients, ensuring personalized engagement and exceptional member experience.
• Resolve escalated member concerns with urgency, professionalism, and a commitment to service excellence.
• Ensure strict adherence to Credit Union policies, procedures, and all regulatory requirements.
• Represent the Credit Union at high-profile events, business development functions, and industry associations to expand Private Client Group membership.
• Maintain meticulous documentation and compliance standards while supporting continuous improvement initiatives.
• Perform additional responsibilities as needed to support organizational objectives.

Requirements

• A high school diploma is required. Bachelor’s degree in Business, Finance, or related field, or equivalent experience highly preferred.
• Minimum 8 years of experience in financial services or relationship management.
• Minimum 3 years of people leadership or supervisory experience.
• In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.
• Prior experience working with high-net-worth clients highly required.
• An active MNLS License preferred.
• Strong relationship management, sales, and marketing skills.
• Strong understanding of credit policies, and the private banking market.
• Ability to structure and negotiate complex loan transactions.
• Proven ability to build trust, influence outcomes, and drive growth.
• Excellent communication, organizational, and problem‑solving skills
• Thorough knowledge of regulations applicable to essential responsibilities.
• Effective communication skills across all levels of audience.
• Proficiency with Microsoft Office products as well as core banking systems required.
• Flexibility and availability to address members’ financial needs after standard business hours.
• Reliable transportation and ability to attend after-hour networking events.