Hybrid Senior Vice President, Customer Success

at FinQuery, Formerly LeaseQuery

• Job title: Senior Vice President, Customer Success
• Job type: Full Time
• Experience level: Senior
• Salary: $178,807 - $313,693 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Atlanta, United States

About the role

• Senior Vice President leading Customer Success for FinQuery's accounting automation platform. Managing customer lifecycle and retention strategies for a multi-product environment.

Responsibilities

• Own the entire post-sale customer lifecycle as the Senior Vice President, Customer Success.
• Set the vision and build the operating model while managing the CS leadership team.
• Partner closely with Sales, Product, Professional Services, and Support to ensure measurable customer outcomes.
• Protect high customer retention and expand existing relationships.
• Build a scalable Customer Success organization to support multi-product strategy.
• Act as a strategic owner for the installed base using customer feedback to inform company strategy.
• Drive financial outcomes including Gross Retention and Net Revenue Retention (NRR).

Requirements

• 12 or more years in B2B SaaS with seven or more years progressive leadership experience building and developing multi-level Customer Success Management teams in an enterprise SaaS environment.
• Proven ownership of ARR retention and expansion targets at scale, preferably in a multi-product environment.
• Experience serving accounting, finance, or compliance buyers, or another workflow where accuracy and time to close matter.
• Strong operator who builds dashboards, reviews data weekly, and can speak to churn at the account level.
• Exceptional executive presence, communication, and influencing skills utilized to present to customers, the C-suite, and the board.
• Expertise in CRM (HubSpot, Salesforce) and customer success platforms (Gainsight, ChurnZero, or equivalent).
• Demonstrated experience in cross-functional leadership to influence internal organizations on strategic GTM initiatives.
• Familiarity with AI tooling, journey orchestration, and agentic models in CS.
• Deep understanding of customer lifecycle management, including onboarding, QBRs, journey mapping, and digital CS strategies.

Benefits

• Annual employee development program stipend of $2,000 for each employee
• Mentorship program (available immediately)
• Sabbatical program (4 weeks after 5 years of service)
• Advancement opportunities based on results
• 401(k) plan with employer matching
• Signing stipend for a work-from-home setup
• Great health benefits with multiple plan options
• Flexible PTO (including 11 holidays and your birthday off)
• Free gym membership at our office (Atlanta HQ)
• Casual dress environment (when in office)
• Catered lunches every Tuesday & Thursday (when in office)
• Parental Leave Benefits
• Fertility/Adoption Assistance
• Annual tutoring stipend for your children (pending eligibility)