Senior Customer Success Manager supporting Global Accounts in managing strategic relationships. Focus on client satisfaction and growing business within the advertising industry's verification space.
About the role
- Teamlead Salesforce CRM managing Salesforce team while delivering client projects. Involvement in project execution and ensuring quality standards in Salesforce implementations.
Responsibilities
- You take on the technical and organizational leadership of your Salesforce team.
- Through targeted coaching, mentoring and regular feedback you foster the individual development and skills growth of your team members.
- You analyze business processes in sales, marketing and service, and translate customer requirements into scalable Salesforce solutions.
- In coordination with project and account leads you plan workload and resource allocation within your team.
- You stay close to the technology, configure Salesforce Sales, Service or Experience Cloud yourself, and are responsible for solution design and the technical implementation in your projects.
- You ensure consistent quality standards and actively shape the further development of our Practice.
- As a sparring partner for Product Owners, you facilitate workshops and discovery sessions.
- Additionally, you support pre-sales activities including pitches and proposal concepts.
Requirements
- Degree in (business) computer science, business administration or a comparable qualification.
- Several years of practical experience as a Salesforce Consultant, Administrator or Solution Architect, and ideally initial experience in leading teams, coaching or mentoring colleagues.
- Strong knowledge of Sales Cloud, Service Cloud and ideally Experience Cloud.
- Experience with integrations, complex data models and automations (Flows; basic understanding of Apex is an advantage).
- High degree of personal responsibility, decisiveness and motivation to actively shape a team.
- Confident presence in workshops and client meetings, enjoyment of solution-oriented consulting and the ability to explain complex technical topics clearly and understandably.
- Relevant Salesforce certifications (e.g. Administrator, Advanced Admin, Sales Cloud Consultant, Service Cloud Consultant, App Builder).
- German fluent, English proficient.
Benefits
- Flat hierarchies, fast decision-making and real impact in an environment with an open feedback culture.
- Industry-leading, well-known clients and complex, interesting challenges.
- Methodology training, personal development, regular team offsites and participation in major Salesforce events.
- Modern tech stack, flexible working hours, remote-first setup and the possibility for workation abroad.
- Wellpass company membership and 30 days of vacation.
Job title
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