Senior Project Manager leading complex Salesforce projects from planning to go-live for digital transformation. Responsible for coordination, analysis, and customer engagement throughout the project lifecycle.
Responsibilities
Project management
Independently lead complex Salesforce projects from planning through to go-live
Ensure successful delivery with a focus on customer satisfaction by meeting quality, schedule and budget targets
Plan, facilitate and manage project meetings such as status calls, steering committees and functional workshops
Coordinate interdisciplinary teams (developers, consultants, SMEs, key users, business analysts, external partners) and ensure efficient collaboration
Domain expertise & business analysis
Analyze existing business processes and translate functional requirements into tailored solutions on the Salesforce platform
Manage the entire development lifecycle (requirements analysis, technical design, implementation, testing, deployment)
Quality assurance and implementation reviews to ensure adherence to best practices, security standards and development guidelines
Plan and conduct customer workshops on core CRM topics such as AI strategy & use cases, data quality and CRM best practices
Sales support
Support our sales team in tenders and proposal preparation by developing CRM roadmaps, effort estimates and project methodologies
Face to the Customer: Proactively develop and advise existing customers on CRM success and further CRM development
Requirements
More than 5 years’ experience managing complex IT/CRM projects
Strong leadership mindset with the willingness to take responsibility and successfully lead an interdisciplinary team
Forward-looking thinking to identify opportunities and risks early and derive appropriate measures
Excellent communication and facilitation skills to explain technical matters clearly and understandably to management, customers and internal teams
Knowledge and experience with integration, automation and AI agent tools and platforms
Deep knowledge of multiple Salesforce Clouds (e.g., Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, Marketing Cloud)
Expertise in project methodologies (SCRUM, Kanban, Waterfall, hybrid approaches) and hands-on experience with Jira & Confluence
Curiosity about new technologies and trends in the CRM area and the ability to assess how they can create value for customers
Very good German and English language skills, both written and spoken, for work in international projects
Benefits
Flat hierarchies, fast decision-making, and real impact
Industry-leading, well-known clients and complex, interesting projects
Methodology training and personal professional development
Open feedback culture, regular team offsites and participation in key Salesforce events
Modern tech stack, flexible working hours and remote-first setup
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