Hybrid Operations Supervisor

at Express Group

• Job title: Operations Supervisor
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Georgetown, United States

About the role

• Operations Supervisor overseeing day-to-day activities and team supervision for Fleetworthy Solutions. Driving compliance and efficiency while maintaining strong client satisfaction in a hybrid work environment.

Responsibilities

• Manage day-to-day departmental activities by providing team supervision
• Monitor KPIs, supporting productivity and quality standards
• Drive efficiency and ensure compliance while maintaining client satisfaction
• Supervise CSAs and performance monitoring using key performance indicators (KPIs)
• Assign and oversee daily task assignments for the team
• Compile and send daily two-hour reports to Fleetworthy Solutions for each assigned Line of Business
• Send a daily head-of-shift report to Fleetworthy for each assigned LOB
• Ensure the Fleetworthy Solutions Shared Folder is updated weekly
• Attend weekly Fleetworthy Quality and SOP review sessions
• Send a daily headcount email to Fleetworthy Solutions
• Consolidate and share approved out-of-office requests monthly with leadership
• Review and handle all escalations from the team
• Attend weekly meetings with the Senior Operations Supervisor
• Conduct monthly performance scorecard reviews and coaching with the team
• Conduct and assist with training exercises
• Accurate timekeeping of the team’s attendance and notifying leadership of any issues or absences
• Consolidate all change request logs within 48 hours
• Management by walking around
• Support with team building and employee morale initiatives

Requirements

• 5 successful passes or more at CSEC or equivalent
• Diploma preferred
• 12 months minimum as an Auditor and Mentor
• Must have experience in Driver Safety (DQ) processing
• Last three (3) months' scorecard above 95% and no disciplinary action
• Excellent computer and administrative skills
• Computer literate (Excel, Word, email, Google Docs)
• A strong work ethic
• Excellent verbal and written communication
• Customer service skills
• Ability to work well under various stressful and time-sensitive situations
• Able to multitask and prioritize assigned tasks in a fast-paced environment

Benefits

• Health insurance
• Professional development opportunities