Strategic Customer Success Manager joining Sitemate to enhance customer onboarding and retention in the SaaS construction space. Collaborating across teams to drive product adoption and success.
About the role
- Client Success Manager at Expedia managing advertising solutions for partners like hotels and airlines. Collaborating with Sales and supporting campaign strategy and execution.
Responsibilities
- Partner with Sales and clients liaising with other teams on campaign creative and production strategy
- Advise clients on preferred methodologies based on Expedia data and insights
- Coordinate campaign production tasks with preferred vendors
- Ensure on-time campaign launches as well as ongoing monitoring of pacing and performance throughout the campaign
- Oversee inventory reservation requests and creative scheduling activities with the Technical Ad Operations Team
- Conduct advanced troubleshooting
- Propose and implement post sale optimization strategies if necessary
- Collaborate with Sales and other teams to prepare post-campaign creative delivery and performance insights
- Participate in calls with clients to review and discuss campaign performance and results
- Consistently meet or exceed relevant metrics established for the team
Requirements
- 1+ years in a media related role within an agency or client team
- 1+ years working in a global, multi-cultural organization
- Bachelor's degree or equivalent related professional experience
- Experience working with MS Office applications and intermediate Excel skills required
- Demonstrated project management experience
- Experience with Salesforce, JIRA, Google Ad Manager and Tableau strongly preferred
- Experience negotiating and managing expectations with Sales teams
- Ability to prioritize and handle multiple tasks and tight deadlines
Benefits
- medical/dental/vision
- paid time off
- wellness & travel reimbursement
- travel discounts
- International Airlines Travel Agent (IATAN) membership
- parental leave
- flexible work model
- career development resources
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