Process Improvement Lead Analyst at Citi driving end - to - end design and execution of dispute transformation initiatives using emerging technologies. Collaborating with cross - functional teams for operational success.
SE
Hybrid Director of Technology Planning and Operations, Information Technology
Posted 2 months ago
About the role
- Director of Technology Planning and Operations at ServiceLink coordinating technology operations and executive support for the Chief Digital & Technology Officer. Overseeing projects, ensuring efficiency and alignment with company objectives.
Responsibilities
- Provide comprehensive executive-level support to the Chief Digital & Technology Officer
- Monitor and oversee planning and execution of technology projects and initiatives
- Maximize the impact of the CDTO by advising on prioritization and efficiency
- Ensure alignment of people, resources, and staffing with departmental needs
- Act as a central point for strategic priorities and operational decisions
- Serve as a technical advisor to the CDTO
Requirements
- 10+ years of progressive experience with success providing comprehensive support to senior leaders in a corporate environment
- Bachelor’s Degree required; Master’s Degree in Business Administration, Information Technology, Computer Science or other related fields preferred
- Technical fluency in tools and workflows within technology projects
- Financial aptitude for project or business unit finance decisions
- Project management experience, including the ability to oversee, track, and report on multiple complex technology projects
- Confidence and business acumen in delivering messages and driving results across all levels of the organization
- Ability to multi-task and adapt to changing business needs
- Emotional intelligence and ability to build trust within the organization
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k) plans
- Employee Stock Purchase Plan
- Paid vacation and sick time
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