Senior Manager driving digital product management for U.S. Commercial Card Shop team. Innovating customer acquisition experience and supporting product launches.
Responsibilities
Execute the roadmap for our U.S. commercial prospect acquisition pages to drive acquisition growth.
Write features, user stories, release announcements, and maintain clear product documentation.
Prioritize and manage items in the product backlog with a focus on efficiency, impact, and profitability.
Partner with Marketing, Technology, Design, User Research, Analytics, and Content Strategy teams to deliver seamless digital experiences.
Work with internal partners and 3P vendors to identify ways to increase value and channel performance.
Translate stakeholder requests into clear requirements by uncovering the “why” behind feature needs.
Build and share recurring reports to communicate key acquisition metrics.
Perform root cause analysis on issues, defects, or stakeholder concerns.
Monitor digital trends and emerging technologies to plan the next generation of acquisition tools.
Requirements
Passion for product management, digital innovation, and building capabilities that drive impact.
Analytical thinker with the ability to use data and competitive insights to guide decision-making.
Strong written and verbal communication skills, with meticulous attention to detail.
Team-oriented mindset, able to bring diverse groups together and align on initiatives.
Strategic thinker comfortable working in ambiguous spaces.
Experience working in Agile with technology teams to develop digital products.
Familiarity with digital acquisition channels (SEM, SEO, Display Media).
Working knowledge of UX/UI principles and Responsive Web Design (RWD).
Strong track record of delivering against established goals and roadmaps.
Proven ability to analyze large data sets, particularly in web analytics.
Nice to have: Project management experience in a matrixed, cross-functional organization.
Nice to have: Ability to balance multiple stakeholder objectives.
Benefits
For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
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