Collections Junior Specialist handling billing, payment communications, and account management for Infobip. Ensuring client payment concerns are addressed efficiently while following company procedures.
About the role
- Collection Specialist managing Tier 1 & 2 client portfolios, addressing customer delinquencies, and partnering with stakeholders. Overseeing aged accounts receivable and executing established collection plans.
Responsibilities
- Demonstrates ability to perform all appropriate tasks within Collection Department. **
- Ability to manage their portfolio in High Radius regarding day-to-day activities appropriate for collection of aged accounts receivable assuring all functions are covered within guidelines established, elevating as appropriate to resolve issues timely. Requires moderate assistance from Collections Manager. **
- Execute plan established with their Collections Manager to contact all customers within portfolio responsibility reducing A/R balances to meet A/R goals of Current A/R aging balance of 90%. **
- High level of understanding of Dispute Resolution/ Problem set up for items forwarded to field for resolution including appropriate follow up. **
- Customer transaction management and reconciliation of invoices, unapplied cash, credit & debit memos. **
- Route customer service emails and phone calls to the appropriate department for resolution **
- Develops multi-level relationships in Employbridge organization to enhance ability to work with senior field management regarding resolution of elevated issues. **
- Demonstrates company and department core values, operating principles, and customer service standard. **
- High level of knowledge of accounts over credit limit as it relates to customer activity current and ongoing. **
- Other duties as assigned.
Requirements
- Minimum 3 years of collection experience required**
- Collection experience in a variety of industries**
- Experience in high volume, high activity environment**
- Excellent customer service skills**
- Intermediate excel experience**
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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