Customer support specialist at Atento, focusing on negotiating telecommunication service debts. Role includes hybrid/in - person training and customer engagement in São Caetano do Sul.
About the role
- Managing the collections process for Comcast Business by addressing delinquencies and resolving inquiries through effective communication methods. This role ensures customer accuracy and satisfaction while adhering to company guidelines.
Responsibilities
- Utilizing a comprehensive understanding of the collections timeline to guide effective decision-making
- Communicating with customers in real-time via chat to resolve inquiries and facilitate collections
- Liaising between internal and external customers on a range of collections-related topics, including bankruptcy and credit disputes
- Engaging with customers through outbound and inbound contact to address and resolve significant delinquencies
- Investigating accounts to determine the root causes of delinquency and implementing suitable actions
- Crediting accounts for specific resolutions such as debt amnesty and unauthorized charges
- Explaining billing details to customers to ensure understanding and resolution of any discrepancies
- Managing the processing of disconnections and scheduling of payments for accounts with overdue balances
- Calculating and conveying fees and charges to customers accurately
- Multitasking with various systems to resolve customer issues and respond to escalations promptly
Requirements
- Must have at least 1-2 years of experience in Accounts Receivable or Credit and Collections
- Must have Customer Service / Customer-facing experience
- Call Center collection experience is preferred
- Excellent English communication skills
- Experience in Oracle Fusion and Salesforce is an advantage
- Able to work on the night shift schedule
Benefits
- array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
- Attendance at onboarding and orientation.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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