Customer support specialist at Atento, focusing on negotiating telecommunication service debts. Role includes hybrid/in - person training and customer engagement in São Caetano do Sul.
About the role
- Collections Junior Specialist handling billing, payment communications, and account management for Infobip. Ensuring client payment concerns are addressed efficiently while following company procedures.
Responsibilities
- Strictly Following internal dunning and collection procedures to ensure payment on, or before the due date as per customer agreements
- Continuous communication with the clients through over calls and emails to understand their concerns in terms of bill disputes, bill break-up summary & any other specific requirements of the customers for processing the payments
- Actively maintaining customer base of minimum 300 C/B Segment Customer
- In-Depth knowledge of collection procedure and implementation within her/his customer portfolio
- Actively managing doubtful debt and write-offs, and LPC Calculations
- Management of Customer Collections Master Data In Salesforce
- Monitor/Review customer account details for non-payments, delayed payments, and other irregularities
- Research payment discrepancies
- Preparing and reviewing AR aging
- Accurate tagging of customers and invoicing collections tool
- Internal Stakeholder Management
- Internal/External escalations
- Dispute Management
Requirements
- Minimum 2+ years of experience in collections, AR and/or billing
- Experience working on aged accounts in a B2B environment
- Advanced English is required for this role.
- Experience in communicating with clients via email, phone and online meetings.
- Bachelors degree on Accounting or Finances (plus)
- Great communication skills with internal and external stakeholders
- Knowledge in collections and Billing management.
- Knowledge of MS Office tools - especially Excel
- Demonstrated ability to work both independently and as part of a team.
- Enthusiasm for learning and adapting to new challenges.
Benefits
- Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
- Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
- ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
- Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
- Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
- Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
- International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.
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