Employee Relations Manager driving wellness objectives and KPIs at BBVA. Leading wellness proposals and maintaining employee retention mechanisms in Peru.
About the role
- Senior Operations Account Manager at Exact Sciences responsible for managing client deliverables and ensuring project alignment with business objectives. Collaborative role involving stakeholder interaction and cross-functional initiatives.
Responsibilities
- Responsible for planning, coordinating activities, and managing cross-functional initiatives to ensure client’s needs are met while balancing business objectives
- Apply best practices to ensure client deliverables are accomplished on time and within budget
- Partner and collaborate with stakeholders and cross-functional teams to deliver on agreements and terms in partnership with clients
- Facilitate regular client communications including regular client calls, utilization reporting, and implementation/ launch readiness discussions
- Identify and communicate opportunities for process improvement and enhanced customer experience
- Support cross-functional teams to execute on account-related tasks including effective creation and management of timelines, budgets, resources, risks, interdependencies, and project objectives
- Follow established project management practices, including management of scope, requirements, issues, and risks
- Consult with project sponsors and review project proposals to determine goals, timeframe, funding, allotment of resources, and procedures for accomplishing projects
- Troubleshoot problems associated with coordination, development, or design of client opportunity and overall account activities
- Escalate issues when critical risks arise and maintain pulse on project and account activities to ensure progress
- Establish and maintain positive relationships with stakeholders and team members
- Ability to prioritize and balance competing priorities within and across multiple projects and accounts at the same time
- Apply successful oral and written communications/presentations, influence and persuasion, results orientation, facilitation, and teamwork skills
- Ability to work within a matrix management organization
- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork
- Support and comply with the company’s Quality Management System policies and procedures
Requirements
- Bachelor's Degree in field related to the essential duties; or High School Degree/General Education Diploma and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree
- 5+ years of progressive, broad-based project experience
- Proficiency with Microsoft Office Project, Visio, Excel, Word, PowerPoint, and Outlook
- Demonstrated ability to perform the essential duties of the position with or without accommodation
- Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis. We are unable to sponsor or take over sponsorship of employment visas at this time.
Benefits
- paid time off (including days for vacation, holidays, volunteering, and personal time)
- paid leave for parents and caregivers
- retirement savings plan
- wellness support
- health benefits including medical, prescription drug, dental, and vision coverage
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