Clinical Support Specialist supporting patients in utilizing MedRhythms' innovative neurotherapeutics device and ensuring seamless onboarding. Engaging with caregivers and resolving inquiries effectively while maintaining high standards.
About the role
- Customer Services Training Coordinator designing e-learning training programs for Eversource. Supporting training material development, offering refresher training, and contributing to customer service processes.
Responsibilities
- Perform a wide variety of assignments and tasks related to Customer Group training
- Assist with the design, development, and delivery of e-learning training programs and training materials
- Assist with the revision and maintenance of training materials
- Preparation of needs analysis, training plans, and design documents
- Supports refresher training and new hire training programs
- Develops and maintains Customer Service Policies and Procedures, job aids, communications, and reference materials for use throughout the Customer Group organization
- Provide updates and incorporate new procedures and revisions into training materials
- Design and edit training materials required to support training
- Responsible for developing, writing and/or revising job aids and communications
- Analyze proposed or existing policies, procedures and processes to drive process improvement
- Participate and collaborate in cross-functional project teams that affect customer service processes and support necessary training
- Evaluate performance during training and effectively communicate performance to supervision
- Utilize Learning Management System to upload classes and rosters
- Ability to travel to other locations for training as needed
- Plan, develop, and conduct system-based specialized training programs for CS and related groups
- Develop, review, recommend and update Customer Service job performance standards.
Requirements
- Proven work experience as a trainer and training facilitation
- Knowledge of computer-based-training development tools (Articulate Studio & Storyline, and Adobe Captivate preferred)
- Knowledge of learning management systems and web delivery tools a plus
- Familiarity with traditional and modern job training methods and techniques
- Advanced organizational skills with strong attention to detail
- Ability to manage multiple tasks and changing priorities
- Good communication skills and strong writing skills
- Strong customer focused and team oriented
- Proficiency with MS Office Applications including Word and PowerPoint
- Able to take initiative
- Able to accept responsibility and accountability
- Participates in and contributes to team effectiveness
- Applies knowledge and skill to identify process improvement opportunities
- Responds promptly and appropriately
- Ability to work effectively under pressure.
Benefits
- Eversource offers a competitive total rewards program
- Check out our careers site for an overview of our benefits programs
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Support Specialist providing phone and email support for Greenlight's banking app. Ensuring customer satisfaction while troubleshooting issues and managing inquiries.
Customer Service Representative for an international electronics company in Germany. Responsibilities include managing customer service tasks and ensuring customer satisfaction in a hybrid work environment.
Customer Service Representative responsible for handling inquiries and resolving issues at LoadUp. Engage via phone, text, chat, and email in a fast - paced environment.
Senior Campaign Account Support Specialist leading DM, DTP, DTR programs, coaching account managers. Managing operational workstreams for biopharma clients at Amplity.
Senior Campaign Account Support Specialist leading print intake and fulfillment for consumer and HCP programs. Manage operations, direct mail, brand initiatives, and vendor relations in a supportive culture.
Customer Service Representative at Bonfe creating exceptional customer experiences using a top - notch system. Handling inbound and outbound calls to deliver meaningful interactions in a family - driven company.
Talent Manager responsible for developing business with clients in administrative and customer support sectors. Recruiting skilled professionals and managing client relations for successful engagements.
VP - Customer Experience & Research leading Payments customer experience strategy at U.S. Bank. Collaborating to translate insights into meaningful improvements across product and customer experience.
Customer Care Team Leader responsible for complaint resolution for SMB customers in Slovakia. Leading a team, improving customer experience, and maintaining ISO standards.