Customer Success Manager leading a team for trial enablement and adoption in law firms. Collaborating with Sales, Marketing, and Product for enhanced customer engagement and onboarding strategies.
About the role
- Customer Success Manager supporting public sector organizations in maximizing product value at Euna Solutions. Building relationships, driving growth, and enhancing customer success through strategic initiatives.
Responsibilities
- Partner with public sector organizations to maximize product value
- Develop tailored success plans aligned to customer goals
- Lead business reviews and strategic check-ins
- Monitor customer health indicators and address risks proactively
- Analyze product usage to identify expansion opportunities
- Drive value and growth through upsell and cross-sell opportunities
- Collaborate with internal teams to enhance customer experience
Requirements
- Strategic and relationship-driven mindset
- Experience in customer success management
- Understanding of public sector organizations
- Strong analytical skills
- Excellent communication skills
- Ability to build trusted relationships
- Experience with project management
- Ability to manage escalations and customer expectations
Benefits
- Competitive wages
- Wellness days
- Community Engagement Committee
- Flexible workday
- Health and dental benefits
- Culture committee
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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