Customer Success Manager empowering public sector clients through consultancy and training. Building strong client relationships and enhancing operational efficiencies with software solutions.
About the role
- Customer Success Analyst ensuring satisfaction through order management and support at Establishment Labs. Collaborating with teams to exceed customer expectations and maintain service quality.
Responsibilities
- Provide exceptional customer service based on the company’s mission and vision, quality policy and product knowledge
- Processing orders accurately and timely
- Replenishing stock based on incoming orders
- Complaint resolution
- Coordinating and verifying shipping of packages and the return of units in line with the Terms and Conditions
- Process sales orders;
- Track orders and investigate issues.
- Process and report invoices for payment and credit notes for returns.
- Respond to inquiries from customers regarding status of sales orders.
- Follow up backorders and offer replacements to customers.
- Coordinate pick-ups with customers and logistics providers.
- Process and edit orders received from customers and resolve any discrepancies.
- Collaborate with Supply Chain and freight forwarders to ensure orders ship timely and appropriately to customers.
- Partner with Commercial Department and other Customer Success members to meet and exceed customer and internal expectations by listening to their needs, communicating regularly with each stakeholder, and identifying areas of improvement.
- Assess multiple tasks, and develop plans to complete them in a logical and efficient manner
Requirements
- English, French and Dutch required at professional level
- S4 knowledge
- Knowledge of supplies, equipment, and/or services ordering and inventory control
- Exceptional attention to detail
- Database management skills
- Ability to prepare routine administrative paperwork
- Ability to maintain a consistent high level of attention to detail
- Minimum of 2-years of Customer Success experience
- Proficiency in MS Office tools (Outlook, Excel, Word)
- Knowledge of SAP is a plus.
- Ability to develop, strengthen, and maintain partnerships with others inside or outside the organization who can provide information, assistance, and support.
Benefits
- Full company benefits package
- Interesting & competitive compensation plan
- Hybrid work
- Birthday day off
- Working for a thriving multinational that is financially very healthy & growing fast
- Working in an international environment with different cultures
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Strategic Partner Success Manager at Insurify, handling mid - size acquisition partners and driving performance marketing. Collaborating with cross - functional teams and optimizing conversion funnels.
Client Success Associate managing relationships with a range of clients at Gartner. Ensuring successful utilization of services, facilitating engagement, and collaborating with internal teams.
Senior CRM Manager overseeing CRM as a growth lever for a fast - growth DTC brand. Focused on retention, loyalty, and customer relationship building, working hybrid in Cheltenham.
Senior Customer Success Manager maximizing customer retention on strategic accounts within Kaisa. Collaborating with global teams and delivering product training to enhance customer engagement.
Senior Customer Success Manager supporting Global Accounts in managing strategic relationships. Focus on client satisfaction and growing business within the advertising industry's verification space.
Customer Engagement Associate at Hikma Pharmaceuticals developing strong relationships with healthcare partners. Responsible for supporting inside sales and ensuring exceptional customer service for the Canadian healthcare landscape.
Customer Success Manager at Eucon optimizing customer use of data - driven solutions and analyzing customer behavior for improved outcomes. Role includes onboarding new clients and developing tailored implementations.
Onboarding Consultant responsible for training and supporting customers using PropertyMe's CRM platform. Helping real estate professionals streamline their workflows and enhance productivity.
Senior Customer Success Manager leading EHR system implementations for Seattle Children’s affiliated clinics. Acting as a strategic point of contact for community providers and internal clinics.