Customer Support Specialist delivering excellent service primarily via email and phone. Join a disruptive technology startup making real estate more accessible and transparent.
EA
Hybrid Customer Service Associate II
Posted 3 months ago
About the role
- Customer Care team member at ADI Global Distribution providing world-class customer service. Responding to inquiries and assisting customers in a fast-paced work environment.
Responsibilities
- Provide every customer with world-class customer service
- Respond to customer inquiries via incoming phone calls
- Assist customers with account inquiries, placement of orders, returns, quotes, etc.
- Exhibit understanding of Resideo products, systems, and procedures
- Listen attentively to customer needs and concerns
- Ability to accurately input customer data and leave detailed notes
- Ability to utilize resources and multi-task through them as needed
- Must be able to pick up new technologies quickly and have a keen eye for detail
- Meet expectations in monthly KPIs identified by organization
- Must be able to meet required schedule adherence guidelines as identified by organization
Requirements
- Strong verbal and written communication skills
- 1+ Year Customer Service
- Must be able to work full-time hours between 8a-8pm ET
- Experience using Microsoft Office Products
- Epicor Prophet 21 Experience
- Salesforce Experience
- Bilingual abilities is a plus
Benefits
- Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1
- 2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
- 12 paid holidays each year
- Four weeks parental leave without using vacation time
- Team member discounts on company products and other retail/service providers
- Monday to Friday working hours - no weekends
- Opportunity to progress within a global business
Job title
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