Office Manager supporting backoffice operations and management tasks at a construction company in Hamburg. Engaging in financial management and administrative duties within the team.
About the role
- Asst. Front Office Manager at Equinox Hotels managing guest services and Front Desk operations. Ensuring high service standards and leading a team in a luxury hotel environment.
Responsibilities
- Directs activities of Front Office staff.
- Conducts performance evaluations and implements disciplinary actions as required.
- Reviews and manages department schedules to ensure staff is supported and business needs are being met.
- Ensures coordination of guest arrivals, departures and billing/credit requirements, including those requiring special attention, returning guests and groups.
- Ensures compliance with all financial and credit procedures and controls, including cash handling, disbursements and direct billings.
- Ensures the Front Office team is trained and well-versed with all service standards including Forbes.
- Effectively handles guest requests, concerns and complaints, ensuring timely and appropriate resolutions.
- Provides basic trouble shooting support for in-room services such as internet, TV movies, games and web services.
- Works with Bell staff to ensure smooth handling of guest luggage, deliveries and special requests.
- Takes prompt action in all matters related to the safety, security, well-being and satisfaction of hotel guests and employees.
- Responds swiftly and effectively in any emergency or safety-related situation.
- Provides coverage for Night Manager’s days off and vacation.
- Assist CORE Department with reservation needs.
- Attends all required leadership meetings as determined by the Asst. Director of Front Office.
- Complies with all Work Rules, Safety Standards and Standards of Conduct as set forth in the Employee Handbook.
- Works harmoniously and professionally with co-workers and supervisors.
- May be assigned other duties at the discretion of management.
Requirements
- Three to Five years in a similar role in a luxury hotel in NYC.
- NYC union experience preferred.
- Prior guest relations training preferred.
- Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
- Ability to think quickly and act appropriately in emergency situations.
- Perform well under pressure situations, time demands, and work overtime when needed.
- Punctuality and regular and reliable attendance.
- Interpersonal skills and the ability to work well with co-workers and the public.
- Skill in the use of related tools (including hand and electric tools).
- General computer knowledge and ability to enter work orders, make notes, etc. or related system.
- Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays).
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Office Manager supporting the construction and real estate consulting team in Düsseldorf. Involves project assistance and office management tasks in a hybrid work setup.
Office Manager ensuring efficient office management and coordination at Reguvis Fachmedien GmbH. Managing processes, events, and administrative tasks effectively in a hybrid work environment.
CEO Assistant and Office Manager for Retailors in Toronto, managing CEO's calendar and office operations. A dynamic role requiring initiative, organization, and confidentiality.
Operational Admin Assistant at PLUG Charging handling operations, scheduling, and invoicing in Cardiff. Ideal for building a career in the EV charging sector.
Administrative Coordinator supporting Performance consulting practice at FMI in Tampa. Organizing files, preparing materials, and facilitating communication among consultants.
Administrative Assistant managing political contributions and compliance support for Tenet Healthcare. Overseeing projects including budgeting and government relations.
Executive Administrative Assistant providing support to EVP of Personal Wealth at Empower. Handling administrative duties including scheduling, travel arrangements, and expense reports.
Administrative Assistant assisting plant management with all administrative duties at the pallet management solutions company. Key role in effective office operations and support for team.
Administrative Assistant supporting HR operations and executive management at Emory University. Managing schedules, correspondence, and travel arrangements while ensuring administrative efficiency.