Inkassoarbeit durchführen bei EOS Collection Operations. Bearbeitung von Korrespondenz und Entscheidungen über Inkassovorgänge im hybriden Arbeitsumfeld.
Responsibilities
You handle complex written correspondence from debtor counseling services, lawyers, and courts to clarify legal issues
You respond to telephone inquiries about collection cases, including installment and payment deferral agreements
You review client files for collectibility, decide on claims cases, and monitor complex situations
You verify claim amounts and prepare documentation for lawyers
You make independent decisions regarding the course of collection and initiate measures such as legal action and enforcement proceedings
Requirements
Completed commercial vocational training or relevant experience in dunning/collections
Strong communication skills and precision in spoken and written language
Ability to stay calm and maintain an overview even during high workloads
Good knowledge of Microsoft 365 (especially Teams, Outlook, Excel)
Willingness to learn and ability to quickly get up to speed on new topics
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