Customer Success Manager leading a team for trial enablement and adoption in law firms. Collaborating with Sales, Marketing, and Product for enhanced customer engagement and onboarding strategies.
About the role
- Senior Customer Success Manager at Enthuse, engaging with charities to maximize their fundraising goals. Navigating complex relationships and guiding onboarding for success in a B2B SaaS environment.
Responsibilities
- Develop a deep understanding of each charity's fundraising strategy
- Create action plans to help achieve desired outcomes
- Provide tailored guidance across your portfolio
- Conduct regular Event and Business Reviews
- Cultivate strong relationships with users and decision-makers
- Lead onboarding for new charities
- Partner with Account Management to monitor customer health
Requirements
- 4+ years experience in Customer Success (B2B SaaS)
- Excellent communicator, both written and verbal
- Ability to handle challenging conversations with confidence
- Energised by learning a feature-rich product
- Experience managing complex, multi-stakeholder customers
Benefits
- The option to work from home up to 3 days a week
- Early Friday finish
- Optional team drinks
- Team incentives
- A variety of company socials
- Generous equity options scheme
- Paid day to fundraise for a charity
- 25 days holiday plus bank holidays
- Additional unpaid holiday
- Cycle to Work scheme
- Season ticket loan
- Private health insurance coverage
- Mentor program for structured support
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Manager leading a team for adoption of legal tech solutions. Collaborating across departments to enhance customer experiences and drive engagement in the legal industry.
ServiceNow CSM Architect leading optimization of customer management solutions in utilities. Collaborating across teams for innovative solutions that enhance customer engagement.
Customer Engagement Manager for ABRAMS, managing email and lifecycle marketing programs. Collaborating with eCommerce & Engagement team, focusing on customer segments and journeys.
CRM Back Office Architect to design and implement CRM solutions for a roadway system's digital transformation. Collaborate with cross - functional teams and serve as SME for CRM and Account Management solutions.
Customer Success Consultant managing National Accounts for Southern Glazer's, focusing on customer service and compliance. Building relationships and understanding digital needs of clients in beverage distribution.
CRM Specialist implementing strategies to enhance client relationships in real estate projects. Focus on optimizing sales funnel efficiency and improving client conversion rates in a dynamic growth environment.
Customer Success Executive managing customer journeys from onboarding to renewal at Hurree. Focus on driving product adoption and strategically improving customer satisfaction for their SaaS solution.
Manager leading Customer Success initiatives at Notion, boosting adoption and retention for a collaborative platform. Driving team performance while mentoring and scaling Customer Success operations.
Providing operational support as a CRM Analyst at FMU. Handling user inquiries and data management tasks in HubSpot.