Manager of Patient Access overseeing Patient Access operations in healthcare revenue cycle at Ensemble Health Partners. Responsible for departmental management, performance improvement, and staff development.
Responsibilities
Responsible for planning, developing, organizing, and managing the Patient Access department
Responsible for performance and effectiveness of these department(s)
Coaching and development of all staff performing these functions
Implementing short and long-term plans and objectives to improve customer service and collect quality information
Provide leadership and contribute to the revenue cycle and organizational goals
Work closely with the Director of Patient Access to align processes and procedures with Ensemble Health Partners policies
Directly managing the operations for the admitting, registration, and financial services departments
Develop and manage departmental staffing needs
Prepares monthly reports as requested
Establish departmental goals with the staff to optimize performance
Collects, interprets and communicates performance data using various tools and systems
Bachelor's Degree or Equivalent Experience in Healthcare Management/Administration
Minimum 2 – 3 year’s management experience in healthcare industry
Patient Access experience with managed care/insurance or call center preferred
Experience with Microsoft a must
Ability to balance numerous priorities, therefore requiring great skills in prioritization
Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met.
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