Service Delivery Manager leading commercial engagements ensuring customer satisfaction at Devtech. Collaborating with teams to manage project delivery and customer communication.
About the role
- Technical Development Manager at Azelis responsible for company pipeline growth and team training. Overseeing product development and technical liaison with suppliers in the specialty chemicals industry.
Responsibilities
- Technical Development of Account Management Team (AMT)
- Assist, as requested, in the advancement of the AMT's pipeline opportunities via the use of joint calls/customer teleconference or any other method deemed appropriate to advance and improve the close rate/cycle
- Responsible for continuously increasing the Company's technical understanding of its current product offerings to ensure the successful growth and maintenance of said product lines
- Act as technical liaison between the Company's current suppliers and its Account Managers
- Development and Technical training of the AMT to ensure the exceptional technical knowledge of the AMT
- Conduct training sessions on new or current product lines as deemed necessary jointly by VP of Sales and the Technical Development Manager
- Coordinate training sessions (with PDM teams when needed) as requested by the company's strategic suppliers
- Monitor the Opportunity Pipeline development of the Strategic Suppliers to ensure proper execution of revenue growth as determined in quarterly supplier meetings
- Review, monitor, and ensure the appropriate Opportunity Pipeline development of the key supplier product lines as discussed and planned between the supplier, Technical Development Manager, VP of Sales and Marketing
- Actively and aggressively communicate opinions regarding new product/supplier opportunities due to a deep understanding of the current market trends/opportunities, and communicate those opinions to the VP of Sales, Technical Development Manager, and Marketing
- Evaluate and approve technical literature we are promoting through digital channels
- Assist in the recommendation and development of the company's e-blast activity and other promotional activities that are intended to generate leads/opportunities for the AMT
- Develop and communicate product strategies as they relate to the Company's marketing efforts for the sole purpose of creating leads and opportunities for the AMT
- Recommend, assist, and attend appropriate trade shows, association meetings, and ensure the proper and appropriate representation of the Company
- Prepare and present technical presentations at customer sites, technical forums, etc.
- Work with marketing on an as-needed basis to provide technical content that relates to current market opportunities and trends that will be used for presentation by the AMT to our customers and prospects
Requirements
- BS in Chemistry, Biology or a related field
- Five (5) to Ten (10) years of industry experience, specifically Personal Care, preferably in a laboratory setting or technical service support function
- Strong knowledge of a variety of Personal Care formulations
- A thorough understanding of the chemical distribution field is a plus
- Experience working with specialty chemical products and the proven ability to interface effectively with research and development personnel to identify product requirements and work with suppliers to meet these needs
- Strong analytical and problem-solving skills
- A team builder with the capability and/or experience to work effectively with a professional sales team
- A solid understanding of the sales cycle and the ability to support account managers and monitor various stages of the selling process
- A consultative presence indicative of the ability to prioritize and manage projects in a dynamic, fast-paced environment.
- Effective in product and technical training of a technical sales staff in a team environment
- Personal qualities which include good presentation and listening skills, a high energy level, results orientation, diplomacy, creativity, perseverance and persistence, as well as the ability to work independently and as a team member
- Strong communication skills
- Integrity, professionalism, and a commitment to quality
- Proficiency in Microsoft Office
Benefits
- Health care
- Dental
- Vision
- Life insurance
- HSA
- FSA
- Long-term & Short-term Disability
- Retirement 401k & matching
- PTO and Personal Days
- Paid Holidays
- Gym and Wi-Fi Stipend
- Career development/ Mentorship program
- Performance reviews/ Bonus opportunities
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