Head of Account Management leading teams for cloud - based POS & E - Commerce solutions. Responsible for customer retention, growth, and strategic account management in the Berlin office.
About the role
- Relationship Manager connecting international students with families in Canada. Supporting cultural integration and managing host family relationships.
Responsibilities
- Monitor and manage relationships between internal and external stakeholders
- Support homestay hosts, natural parents, and students in interpreting cultural practices and differences
- Plan and deliver in-person training to hosts as well as in-person orientations for hosts and new students
- Communicate and maintain accurate records
- Build a supportive local community of host families
- Support student and host family relationships throughout their program in a variety of ways
- Respond to crisis situations in a prompt and caring manner and refer cases to health professionals where appropriate
- Assume custodianship for the local region/community students under the age of 18 as required (up to 100 km)
- Travel amongst the local community and surrounding areas
Requirements
- At least two years of homestay or related work experience
- One-year Community College Certificate or Diploma
- International experience including hosting students or travelling abroad (preferred)
- Ability to plan events and comfortability with public speaking
- Great judgement and decision-making skills while exercising a high degree of confidentiality
- Ability to work in a fast-paced environment with a potential of high-stress situations
- Exceptional Customer Service skills and experience
- Excellent Word, Excel, Email, and Database skills
- Ability to confidently communicate in English; its ideal to speak a second language
- Superior organizational skills and ability to hold yourself accountable while working independently
- Strong ability to develop and maintain relationships with both colleagues and clients
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