Hybrid After Sales Manager – Southern Region

at ENERCON

• Job title: After Sales Manager – Southern Region
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Hof, Germany

About the role

• After Sales Manager handling customer issues and service contracts in the wind energy sector. Contributing to project success and customer satisfaction with innovative solutions and teamwork.

Responsibilities

• Handling customer inquiries (e.g., complaints, contractual/financial obligations, and escalating customer requests)
• Preparing contract proposals, negotiating and concluding service contracts for new and existing business (if required together with the relevant internal stakeholders)
• Maximizing revenue through cross-selling of additional service products (training, new products, etc.) or services (e.g., wind farm / turbine optimization)
• Responsible for customer communication on overarching topics after acceptance of the wind energy installation, including coordinating necessary internal and external specialists (e.g., below-average availability, retrofits/upgrades)
• Monitoring outstanding service payments

Requirements

• Successfully completed technical or business degree, e.g., industrial engineering, business administration (BWL), mechanical engineering, electrical engineering, environmental engineering, or a technical apprenticeship/training in a related field
• Solid professional experience in the wind energy sector is an advantage
• Excellent German and good English, both written and spoken
• Proficient in MS Office
• Strong communication and assertiveness skills
• Customer-oriented work style and team spirit

Benefits

• Opportunity to work remotely up to 60% (home office)
• 30 days of vacation per year plus holiday and Christmas bonuses
• Permanent employment contract
• Flexible working hours through appropriate working-time models
• Internal and external training opportunities through the ENERCON Academy
• Comprehensive benefits package including corporate fitness (Hansefit) and JobRad (company bike program)
• Flat hierarchy and an informal, first-name culture across all levels
• Comprehensive commitment to the company pension scheme
• Private occupational disability insurance on preferential terms
• Financial support for various forms of employer-sponsored savings plans
• Exciting and varied work in the green growth sector of wind energy