Global Customer Service Director overseeing customer service function across regions for Oticon Medical. Responsible for building a high - performing service model and leading an international team.
About the role
- Chargé de Relation Client PRO au cœur de la surface de vente, offrant une expérience d'achat optimale avec satisfaction client. Contribuant à la gestion du portefeuille client PRO par des actions de fidélisation et de vente.
Responsibilities
- Greet and assist professional (B2B) customers directly in-store
- Recommend services tailored to professional customers' needs; manage sales and prepare quotes
- Handle after-sales service
- Promote and support the loyalty program for our professional customers
- Monitor performance indicators and contribute to action plans to optimize results
- Drive and showcase the in-store strategy for professional customers
- Ensure visibility of the PRO program throughout the customer journey
- Ensure high-quality self-service areas
- Contribute to showcasing and enhancing the product and service offering
Requirements
- Knowledge of and curiosity about the professional (B2B) market
- Proven experience working with professional (B2B) customers
- Strong commercial sense
- Passion for serving others and a strong customer service orientation
- Rigour and good organisational skills
- Ability to work effectively as part of a team
Benefits
- Health insurance and supplementary protection (e.g., life/disability coverage)
- Access to employee committee benefits (CSE offers)
- Relaxation/lounge areas
- Meal vouchers (after three months of employment)
- Employee discount card on in-store products
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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