Sales Support Representative at Ferguson assisting customers with product solutions and delivering top - notch service. Collaborating with sales and internal teams to ensure customer satisfaction and efficiency in processes.
About the role
- Chargé de Relation Client PRO chez Castorama, accompagnant les clients dans leurs achats et optimisant leur satisfaction. Responsabilités incluent vente, service après-vente et programme de fidélité.
Responsibilities
- Welcome and assist professional (PRO) customers in-store
- Propose services tailored to the needs of professional customers
- Handle sales and prepare quotes
- Provide after-sales service
- Actively support the professional customer loyalty program
- Take part in events aimed at professional customers
- Monitor performance indicators and contribute to performance optimization
- Promote and communicate the professional customer strategy to colleagues
- Promote and raise visibility of the PRO program
- Ensure high-quality self-service offerings
Requirements
- Knowledge of and curiosity about the professional market
- Proven experience working with professional customers
- Strong interest in retail and sales
- Passion for serving others and strong customer service orientation
- Rigour and strong organizational skills
- Ability to work effectively in a team
Benefits
- Health insurance and complementary social protection (supplementary insurance)
- Employee benefits from the Works Council
- Break and relaxation areas
- Meal vouchers
- Employee discount card for in-store products
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Service Advisor handling inquiries for General Insurance. Supporting customers through phone and email in a part - time hybrid role.
Customer Service Analyst providing support to customers in order processing and digital access. Collaborating with teams to ensure timely resolutions and a seamless customer experience.
Customer Care Representative for Global Furniture Group addressing customer inquiries via email and phone. Support operations for dealers and territory managers in a fast paced environment.
Customer Support Executive responsible for helping customers with fraud prevention and money laundering solutions. Engaging with clients and assisting with inquiries in a dynamic startup environment.
Customer Service Representative at Hamilton Health Center serving as the primary contact for patient access. Scheduling appointments, verifying information, and maintaining high accuracy in patient data management.
Process Analyst optimizing end - to - end customer care processes at Tenpo, Chile's first Neobank. Analyzing and redesigning workflows to enhance efficiency and customer experience.
Providing efficient Level 2 remote support to maintain IT services for clients at Corsica. Resolving complex issues with strong technical knowledge and communication skills.
Customer Support Specialist providing support for Estonian customers through live chat and email. Collaborating with teams to enhance customer experience with detailed problem - solving.
Service Support Agent at Alpega Group assisting customers with inquiries and platform usage. Troubleshooting technical issues and ensuring a smooth operational experience for users.