Senior Manager leading third - party incident response at Huntington. Driving strategic oversight and guiding teams through complex cyber investigations.
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Hybrid Process Manager – Service & Workshop
Posted 3 days ago
About the role
- Process manager for service & workshop managing e-Bike partners. Role involves optimizing processes and providing support with training and quality assurance.
Responsibilities
- You act as the central point of contact for our existing partners and company-owned shops in day-to-day workshop operations
- You optimize workshop workflows and processes as well as the advisory support provided to our franchise partners
- You support our partners through trainings and analyses to ensure the quality of our bicycle, tricycle and cargo-bike workshops
- You assist with the implementation of new locations and help partners develop and establish new workshop processes
- You develop and maintain training materials, presentations, checklists, manuals and online learning courses
Requirements
- Ideally you are a master-qualified two-wheeler mechatronics technician or a master two-wheeler mechanic
- Career changers are welcome, e.g., (automotive) mechanics or (automotive) mechatronics technicians with experience as bicycle mechanics/assemblers
- You have experience in assortment planning and acting as the interface between workshop and sales
- You demonstrate entrepreneurial thinking and a high degree of self-motivation
- Willingness to support our partners on site (travel requirement approx. 60%)
- Enjoy developing and maintaining partnership-based relationships
- A high level of independence, sense of responsibility and customer-service orientation
Benefits
- Attractive bike leasing
- Permanent employment contract
- Fun at work – we love what we do!
- Genuine appreciation for your ideas and initiatives – do what you love!
- A great concept with many projects that give you room to grow and make an impact
- We are a kununu Top Employer 2023, 2024 and 2025
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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