Clinical Support Specialist supporting patients in utilizing MedRhythms' innovative neurotherapeutics device and ensuring seamless onboarding. Engaging with caregivers and resolving inquiries effectively while maintaining high standards.
About the role
- Customer Service Representative managing orders and customer inquiries in a global shared service center. Requires independence, accuracy, and coaching skills.
Responsibilities
- Manage/process customer orders, product returns, quotations, inbound and outbound customer calls.
- Understand and interact with various NI departments to support customer needs.
- Support sales opportunity management cycle for the customers.
- Provide optimal customer experience by following internal processes.
- Timely follow-up with customers on pending actions.
- Create and manage customer data records.
- Drive escalation and continuous improvement for Customer Operations organization.
- Manage post-booking activities such as providing order status/follow-up.
- Maintain an excellent record of accuracy and independence.
- Coach other team members when needed.
Requirements
- Bachelor’s degree completed, or relevant customer service experience.
- Between 2-3 years of experience in Shared Service Centers, preferably in the Customer Service/Operations field.
- Understanding of KCS methodology or other knowledge management methodologies.
- Expertise in Account Management and differentiated account treatment strategy.
- Advanced English language level - reading, writing, and verbal communication skills.
- Excellent customer-facing communication skills.
- Proficient in computer usage and a variety of basic skills.
- Strong customer service attitude, positive outlook, excellent work ethic.
- Ability to take ownership of customer needs and demonstrate initiative and decision-making.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Equipment allowances
- Wellness programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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