Senior Manager, Customer Success at Reputation managing Automotive clients. Leading team towards driving value, retention, and growth across client portfolio.
About the role
- Provide CRM logging support to sales teams for timely handling of customer RFQs and POs. Ensure compliance with Emerson quality standards and maintain updated databases.
Responsibilities
- Registers in the electronic system all request for quotations and order from customers
- Maintains an updated database by adding new Customer contacts and accounts
- Sends acknowledgement of receipt to customer
- Assigns related system tasks to the responsible person in the Sales Office
- Provides support to the Sales team that meets customer requirements and ensures the highest standards of presentation
- Updates CRM database with the relevant information for every query that is being logged
- Maintains soft copy documents
- Facilitates archiving of all documents used in the logging phase
- Provide help in case of urgent enquiries received at the sales desk.
Requirements
- Minimum High School education background is required
- Excellent English both written and spoken
- PC literacy: MS Office skills, knowledge of ERP Systems
- Effective communication and social skills
Benefits
- Accessible workspace for disables with wheelchair
- Benefit for commuting
- Free sporting opportunities
- Possibility for 1 days/week Home office work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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