Hybrid Senior Regional Operations Manager

at EMED Group

• Job title: Senior Regional Operations Manager
• Job type: Full Time
• Experience level: Senior
• Salary: £45,000 - £50,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Wellington, New Zealand

About the role

• Regional Senior Operations Manager overseeing medium term operational performance and financial targets in Somerset region for EMED Group. Leading local managerial teams and ensuring quality compliance.

Responsibilities

• Take ownership of revenue, cost and margin performance across all in-scope contracts
• Work closely with contract managers to set deliverable financial targets on a monthly and annual basis
• Build and develop positive senior level relationships across the region to ensure that all existing contracts are defended when re-tendered
• Ensure a strong understanding of tender pipelines within the local geographical area and develop plans with the Business development team to create positive client relationships in advance of any tender process
• Work closely with the Contract Management team to ensure that they have the fully support required to deliver an effective service on a day-to-day basis, including balancing the delivery of contractual KPI’s against the realities of the current operational environment
• Maintain a focus on the medium-term output to ensure that any potential pressure points are fully considered, and mitigated, before they impact the service outputs
• Take fully accountability for your region's people, their safety, performance and development
• Drive quality and regulatory compliance across the region and ensure it remains at the forefront of the operational approach
• On call requirement
• Work closely with the Quality and Compliance team to assess the quality and governance performance at a regional level
• Ensure that any identified areas of risk are effectively managed
• Apply and hold CQC registration for the contract.

Requirements

• A minimum of five years’ experience within a management level role with direct leadership of a team of 5 plus employees, where you have delivered business improvements or organisational change which has had a demonstrable positive impact on your team, or service delivery
• CQC Registration required
• KPI driven, with a passion for improving and delivering on targets
• Previous experience with building successful strategies, both short and long-term
• Significant experience of managing and influencing staff, clients and stakeholders at all levels
• Ability to build strong, effective relationships with staff, clients and stakeholders at all levels
• Excellent communication skills both written & verbal
• Experience with managing Employee Relations issues
• Meticulously organised with a proven track record of successfully reaching deadlines
• Previous PTS experience would be preferred, but not essential.

Benefits

• £4200 annual car allowance
• 40 hours per week – Monday to Friday
• Up to 10% performance related benefit scheme
• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000
• Company sick pay covering full salary for 20 days after 2 years’ service
• 24/7 online/telephone GP Consultation and access to prescriptions
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway
• Hospital cash plan benefits with sickness protection scheme
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody
• Access to mental health consultations
• Access to physiotherapy consultations
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury
• Financial guidance re retirement planning, tax savings and state benefits
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave
• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event
• Refer a Friend recruitment incentive scheme with financial rewards
• The EMED foundation, to provide support to colleagues and our local communities
• Pension Scheme
• Blue Light Card
• Uniform provided
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements
• Flu vaccination (through an internal campaign in Autumn/Winter)