Podcast Ops Associate managing end - to - end workflows for a podcast at Eigen Labs. Responsible for publishing, platforms, and guest coordination in a hybrid environment.
About the role
- Team Leader overseeing lending operations for a fast-growing fintech bank. Ensuring high standards of service delivery and team performance management.
Responsibilities
- Oversee day-to-day team operations.
- Monitor team performance, ensure adherence to SLAs and quality expectations and report on metrics.
- Alongside the Operations Manager, establish clear objectives and personal development plans for team members, managing performance against these.
- Provide 4eye check / approval capability for the team.
- Motivate team members, recognising high performance and rewarding accomplishments.
- Support Allica’s Change programme, providing Operational SME knowledge or resource as required.
- Discover training needs and provide coaching as appropriate.
- Ensure Annual Mandatory Training and all other required training is scheduled and met personally and across the team.
- Listen to team members’ feedback and resolve any issues or conflicts.
- Work closing with Operations Manager and QA/QC to review all team processes and procedures to assure that key failure points are identified and appropriately flagged.
- Support the operational forecasting and demand management processes to ensure delivery of operational capacity and capability to meet operational and customer objectives.
- Ensure controls and checks are being followed to ensure all activities managed are effectively and in a timely manner, escalating issues and problems to the Operations Manager.
- Support the training of staff on operational tasks to ensure adoption and cascade of appropriate policies, reporting and escalation within the Operations team and to Risk & Compliance or the MLRO as required.
- Adhere to and support Allica’s risk management framework.
- Ensure full compliance with Allica’s policies as required.
Requirements
- A strong customer service ethic: Experience of delivering a high standard of customer experience.
- Proven experience as a Team Leader or Supervisor, preferably in Financial Services / regulated environment.
- In-depth knowledge of process management and ability to deliver volume tasks on daily / weekly / monthly basis.
- Evidence of quality relationship management skills and the ability to engage across a wide range of differing stakeholders.
- Change management experience.
- Strong technical skills, especially MS Excel, PowerPoint, SharePoint, Outlook, etc.
- Excellent communication and leadership skills.
- Organisational and time-management skills.
Benefits
- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- Pension contributions
- Discretionary bonus scheme
- Private health cover
- Life assurance
- Family friendly policies including enhanced Maternity & Paternity leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Head of Platforms overseeing platform strategy and operational engineering for RELX. Leading global teams and ensuring reliable platform services while integrating advanced technologies.
Customer Operations Manager leading the Voice team handling inbound calls at Amber, a renewable energy startup. Driving customer experience improvements and managing a high - performing team.
Field Operations Manager at SOLitude Lake Management overseeing lake management projects and coordinating field operations. Leading project execution with a focus on environmental conservation and client satisfaction.
Senior Strategy & Operations Associate at Clio, enhancing legal experience through strategic insight and operational excellence. Collaborate with leaders to refine business strategies and insights across multiple segments.
Manager of Public Policy Operations driving policy events and outputs at CSA. Overseeing project managers and ensuring high - quality deliverables aligned with organizational strategy.
Senior operational leader driving Casualty operations at Sedgwick, ensuring performance management and strategic alignment across services and regions.
Director of Product & Pricing Operations overseeing strategic revenue innovation for Salesforce. Leading teams to enhance product lifecycle and pricing strategies across global markets.
Senior Manager for Renewal Operations at Salesforce leading optimization of renewal processes. Managing critical data, workflows, and a team to enhance efficiency and quality outcomes.
Warehouse Operations Supervisor overseeing daily operations and team management for logistics company. Ensuring efficient warehouse functions while maintaining team performance and customer service standards.