Senior operational leader driving Casualty operations at Sedgwick, ensuring performance management and strategic alignment across services and regions.
Responsibilities
Serves as a operational thought partner on the execution of business performance, execution priorities, and organizational effectiveness.
Supports the President in setting clear priorities, reinforcing accountability, and driving focus across the Casualty leadership team.
Acts as an extension of the President in advancing key operational initiatives and leadership commitments.
Leads and oversees high-impact, cross-functional initiatives that support Casualty's strategic priorities, including operational excellence, service delivery, colleague retention, and scalability.
Ensures initiatives are well-governed, appropriately resourced, and executed with rigor across regions and lines of business.
Identifies execution risks, interdependencies, and capacity constraints, bringing forward recommendations to senior leadership.
Owns the Casualty leadership operating cadence, including preparation and follow-through for operating reviews, performance forums, and leadership meetings.
Partners with Finance, Operations, CR and IT to ensure consistent performance reporting, KPI discipline, and insight-driven decision-making.
Drives clarity on goals, metrics, and outcomes across the Casualty organization.
Works closely with Operations, Client Services, Finance, CR, IT, Learning & Development, and other enabling functions to ensure alignment and execution of Casualty priorities.
Supports large-scale change initiatives by reinforcing adoption, readiness, and sustained behavior change across leadership teams.
Elevates the quality, clarity, and consistency of communication across the Casualty leadership team.
Requirements
Bachelor's degree in Business, Finance, Economics, Operations, or a related field from an accredited college or university required.
Master's degree in Business Administration or advanced degree in a related field, highly preferred.
Ten (10+) years of related experience to include progressive leadership experience in operations, strategy, consulting, or large-scale program leadership within insurance, financial services, or similarly complex organizations or equivalent combination of education and experience required.
Demonstrated experience operating at a senior leadership or SVP-adjacent level, partnering with executive leaders and influencing across large, matrixed teams.
Experience in claims, insurance operations, or professional services strongly preferred.
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