Manager executing prepaid segment strategies in South Africa. Focus on relationship management, sales execution, and compliance across the prepaid segment.
About the role
- Senior Manager, Operations leading initiatives to enhance Walmart+ program. Focused on fraud prevention, partnerships, and operational excellence.
Responsibilities
- Identify and assess emerging fraud trends in eCommerce transactions, recurring membership payments, and fintech to inform Walmart+ roadmap.
- Develop and execute strategic initiatives that align with business objectives and elevate the member experience.
- Own and grow relationships with key internal & external partners (e.g., Fraud Strategy, Inkiru, Treasury, payment service providers, etc.).
- Evaluate and negotiate with new partners to enhance our fraud prevention capabilities and reduce operational risk.
- Act as a subject matter expert on eCommerce membership programs, risk mitigation processes, and compliance.
- Collaborate with engineering teams on API integrations and vendor data pipelines.
- Lead creation and maintenance of technical documentation for internal and partner-facing initiatives.
- Partner with data and engineering teams to track and analyze product performance.
- Deliver executive-level reporting, highlighting key metrics, trends, and strategic recommendations.
- Drive alignment across Product, Engineering, Finance, and Tax to execute strategic programs.
- Lead and motivate cross-functional teams to solve complex fraud & abuse challenges, including chargeback mitigation.
Requirements
- Bachelor's degree AND 2 years’ experience in Payments Strategy, Payments Operations, Fraud/Chargebacks Operations OR 6 years+ experience in Operations Management or related area.
- Proven ability to lead complex cross-functional initiatives at scale.
- Strong communicator with experience presenting to C-level stakeholders.
- Excellent organizational and prioritization skills in dynamic environments.
- Strategic mindset with customer-centric problem solving.
- Proficiency in SQL and comfort working with data-driven metrics and KPIs.
- Deep understanding of payment methods, authorization flows, routing, and regulatory landscape.
- 2+ years working in a Payments Strategy & Operations function for a technology-based company.
Benefits
- Health benefits include medical, vision and dental coverage.
- Financial benefits include 401(k), stock purchase and company-paid life insurance.
- Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
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