Field Operations Manager leading training delivery teams and improving operational efficiency at Ford. Overseeing operations of training centers and driving innovative solutions for technician readiness.
Responsibilities
Lead and develop the training delivery team, fostering a culture of accountability, innovation, and continuous improvement
Oversee operations of all U.S. training centers, ensuring consistent, high-quality execution and performance
Partner with facility stakeholders (e.g., Ford Land) to enhance and expand training center capabilities
Design, implement, and refine scalable processes to improve training delivery efficiency, quality, and cost-effectiveness
Identify and eliminate operational bottlenecks, driving streamlined workflows and improved throughput
Champion an improvement mindset, proactively identifying opportunities to optimize performance
Lead the end-to-end strategy for training analytics, ensuring data is actively used to evaluate program effectiveness, identify gaps, and validate that training delivery is meeting current and future network needs
Gather, analyze, and synthesize data from multiple sources (training utilization, technician performance, capacity, cost, and outcomes) to drive continuous improvement and operational decision-making
Develop clear, compelling narratives that translate complex data into actionable insights, effectively communicating the impact and value of training programs to senior leadership and key stakeholders
Establish and evolve KPIs and performance frameworks that measure not only activity, but true training effectiveness, technician readiness, and business impact
Proactively identify trends, risks, and opportunities through data analysis, using insights to inform process improvements, resource allocation, and strategic direction
Partner cross-functionally to ensure data insights are embedded into process design, program development, and long-term workforce planning
Drive a culture of data accountability, ensuring decisions are grounded in measurable outcomes and continuously refined based on performance insights
Identify and implement AI-driven and technology-enabled solutions to enhance training operations, scheduling, resource allocation, and delivery
Explore innovative approaches to accelerate technician training timelines while maintaining or improving quality
Leverage digital tools and automation to improve efficiency, scalability, and user experience
Manage Service Training Instructor (STI) supplier relationships to ensure high-quality instruction and performance accountability
Oversee training vehicle fleet coordination in partnership with vehicle programs to ensure availability and readiness
Own vendor performance, contracts, and purchase orders related to training delivery
Partner with training development teams to ensure curriculum is practical, scalable, and effectively delivered in classroom and field environments
Ensure training programs meet defined objectives for technician readiness, certification, and performance
Drive initiatives that improve program efficacy, sustainability, and long-term impact
Develop and execute annual and long-term business plans aligned with organizational objectives
Maintain and manage a 5-year financial plan for training center operations
Ensure cost-effective delivery of training while maximizing return on investment
Act as a thought leader in training operations, identifying new and innovative program opportunities
Develop creative solutions to address industry challenges, including technician shortages and evolving skill requirements
Lead and embrace change, operating effectively in ambiguity and driving progress in “white space” environments.
Requirements
Bachelor’s degree required;
7+ years of experience in operations, training delivery, workforce development, or a related field
Experience leading teams and managing complex, multi-site operations
Strong process development and continuous improvement experience (Lean, Six Sigma, or similar methodologies a plus)
Demonstrated ability to leverage data and analytics to drive decision-making and performance improvements
Proven success managing external vendors and resource networks
Strong financial and business planning acumen
Excellent communication and stakeholder management skills, with the ability to influence at all levels
Highly adaptable problem-solver, comfortable navigating ambiguity and driving innovative solutions
Strong organizational, time management, and prioritization skills
Willingness and ability to travel (>35%)
Valid US Driver’s license required
Benefits
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
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