Director of Service Operations managing Fort McKay branch performance and customer relationships at Finning. Championing safety, people development, and operational excellence in complex service environments.
About the role
- Operational Excellence & Standards Leader improving service delivery and transformation initiatives for GE Vernova. Leading operational excellence and building a culture of continuous improvement across North America.
Responsibilities
- Lead operational excellence initiatives across the North America OM&U region to improve productivity, service execution, and business performance
- Develop and implement strategies to optimize end-to-end service operations, including planning, resource utilization, workflow efficiency, and execution consistency
- Establish operating rhythms, performance reviews, and management systems to drive accountability and results
- Partner with regional and functional leaders to identify operational gaps, remove barriers, and implement scalable solutions
- Drive standard work, process discipline, and performance management across service operations
- Lead the deployment of lean methodologies across the organization, including kaizen, value stream mapping, daily management, visual management, standard work, problem solving, and root cause analysis
- Build and execute a multi-year lean roadmap aligned with business priorities and customer outcomes
- Facilitate continuous improvement events and coach teams to identify waste, improve flow, and reduce process variation
- Develop sustainable lean operating systems that improve safety, quality, delivery, and cost performance
- Champion a culture of continuous improvement at all levels of the organization
- Translate business strategy into operational priorities, metrics, and execution plans
- Use data and analytics to assess performance, identify trends, and prioritize improvement opportunities
- Drive KPI ownership across the organization, including service productivity, cycle time, first-time fix, cost performance, on-time delivery, and customer satisfaction
- Support annual operating planning and strategic initiatives with operational insights and execution rigor
- Provide regular business updates to senior leadership on progress, risks, and outcomes
- Lead organizational change efforts associated with process transformation and operating model improvements
- Coach leaders and teams in lean principles, problem-solving methods, and continuous improvement behaviors
- Build organizational capability through training, mentoring, and the development of lean leaders across the region
- Influence cross-functional stakeholders and foster alignment in a matrixed environment
- Promote a culture grounded in safety, accountability, teamwork, and customer focus.
Requirements
- Bachelor’s degree in Business, Engineering, Operations, Supply Chain, or related field
- 10+ years of progressive leadership experience in operations, services, manufacturing, supply chain, continuous improvement or related field
- Ability and willingness to travel across North America 10% as needed
- Significant experience leading lean transformation and operational excellence initiatives in a complex, multi-site organization
- Demonstrated success driving measurable business improvements in productivity, quality, cost, and delivery
- Strong experience with lean tools and methodologies, including kaizen, value stream mapping, root cause problem solving, and daily management systems
- Experience leading cross-functional teams and influencing senior stakeholders in a matrixed environment
- Strong business acumen, analytical skills, and ability to use data to drive decisions
- Excellent communication, facilitation, and leadership skills.
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
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