Operations Manager leading multiple major operations segments at Bank of America. Analyzing complex problems and improving process performance for internal operations.
Responsibilities
Leads multiple major operations segment for a site, region, or product line within the bank's internal operations
Identifies, analyzes, and resolves complex problems
Ensures compliance with policies
Implements opportunities to improve process performance and operating efficiency
Coordinates activities and processes across operations segments
Oversees forecasting and staffing levels and capacities
Provides effective coaching, and shares constructive feedback to drive Operational Excellence
Aligns bank priorities and strategies to employee metrics and goals
Requirements
7+ years in financial services
Experience creating management & executive level presentation material
Experience identifying opportunities at a functional level and implementing solutions to address
Experience presenting and influencing stakeholders
Experience conducting data analysis/root cause analysis
Experience with project management and change management process
2+ Years of Consumer Vehicle Lending (CVL) experience (desired)
Medium to Advanced Microsoft Excel Proficiency (desired)
Advanced Microsoft Power Point Proficiency (desired)
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