Customer Success Analyst focusing on revenue expansion strategies at iugu. Responsible for account management and risk mitigation in a B2B environment.
About the role
- Customer Care Representative providing support for insurance benefits and claims inquiries. Working remotely with flexible hours and training for new associates.
Responsibilities
- Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Analyzes problems and provides information/solutions.
- Operates a PC/image station to obtain and extract information and thoroughly documents inquiry outcomes.
Requirements
- Requires a HS diploma or equivalent
- Previous experience in an automated customer service environment
- Familiarity with HIPAA and best practices for protecting member PHI
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible working hours
- Incentive and recognition programs
- Professional development opportunities
Job title
Job type
Experience level
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Degree requirement
Location requirements
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